ELIGIBILITY SUPERVISOR - SES - 60023573
About The Position
This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. The position is for an Eligibility Supervisor in the Largo Service Center for a Generic Unit – SES in Circuit 6. Teleworking is not an option, and some travel may be required. The facility is a tobacco-free environment. The individual in this role is responsible for determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.
Requirements
- Excellent people skills.
- Knowledge of public assistance program objectives and policies.
- Knowledge of interviewing techniques.
- Knowledge of methods of compiling, organizing, and analyzing data.
- Knowledge of applicable mainframe systems and software applications.
- Excellent skills in operating a personal computer.
- Ability to supervise people.
- Ability to coordinate the operations and activities of a unit.
- Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
- Ability to develop and deliver public presentations.
- Ability to investigate complaints.
- Ability to meet and deal with the public in a variety of situations.
- Ability to compose documents involving technical information.
- Ability to interpret and apply regulation materials.
- Ability to prioritize and meet deadlines.
- Ability to establish and maintain effective communication.
- Ability to communicate effectively both orally and in writing.
- Ability to apply ethical business practices.
- Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
- OR an Associate degree or higher from an accredited college or university.
- OR 60 semester hours or 90 quarter hours can substitute for the experience.
- Plus minimum of two years of case processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
- Must be willing to travel.
Responsibilities
- Supervise ESS Staff.
- Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
- Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
- Conduct training and mentor staff.
- Plan, evaluate, lead and guide staff towards continuous quality improvement.
- Lead their team in such a manner that enhances customer service and the goals of the agency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
