Eligibility Specialist

Lee County Government•Fort Myers, FL

11h

About The Position

Lee County is seeking a dependable, detail-oriented Eligibility Specialist to support the Low-Income Home Energy Assistance Program (LIHEAP) within the Family Impact Unit of its Human and Veteran Services team. This grant-funded position supports residents seeking energy assistance through timely, accurate application processing and community service. Continued employment is contingent upon ongoing FloridaCommerce-based grant funding. The role includes reviewing LIHEAP applications, following up with applicants for documents or clarification, communicating with clients and partner organizations, participating in outreach, and maintaining confidential client records. The specialist also performs administrative tasks and collaborates with the Family Impact Unit and other teams to coordinate services. The position engages professionally with people from varied socioeconomic, cultural, and demographic backgrounds. The work schedule is Monday through Friday, 8:00 A.M. to 5:00 P.M. County employees may be required to work before, during, or after an emergency, including temporary assignments outside their usual duties, location, or schedule.

Requirements

High school diploma or GED equivalent.
At least two years of experience in human services or a closely related field.
Valid driver's license and a clean driving record.
Strong attention to detail and organizational skills.
Ability to remain calm and professional in emotionally sensitive or high-pressure situations.
Basic math and data entry skills.
Comfort using Windows-based software.
Must meet the requirements of a fingerprint-based background check.

Nice To Haves

Bachelor's degree in Human Services or a related discipline.
Bilingual applicants are strongly encouraged to apply.
Relevant experience may include social services, case management, public assistance or benefits eligibility, behavioral health support, youth or family services, work with vulnerable populations, intake screenings, or nonprofit program support.

Responsibilities

Review and process LIHEAP applications for completeness and accuracy.
Follow up with applicants to collect required documentation and clarify information.
Communicate with clients, utility providers, and partner agencies about program services and eligibility.
Participate in outreach events to increase awareness of available energy assistance.
Maintain accurate and confidential digital and paper-based client records.
Perform administrative tasks, including scanning, filing, mailing, copying, and data entry.
Work cooperatively within the Family Impact Unit and with cross-departmental teams to coordinate service delivery.
Foster an inclusive environment through respectful communication and collaboration.
Interact professionally with people from varied socioeconomic, cultural, and demographic backgrounds.
Perform other tasks and responsibilities as assigned in support of program goals.
Work before, during, or after emergencies as needed, potentially performing duties outside the normal scope, location, or schedule.