Eligibility Specialist-Kanawha WIC

Valley Health Systems Inc•Charleston, WV

16h•Onsite

About The Position

Under general supervision, performs full-performance level work in multi-step clerical/medical tasks calling for interpretation and application of office procedures, rules and regulations. Performs related work as required. This role performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol. Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments. Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments. Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data. At this level, the predominant tasks are of a routine nature with structured directives for completing the work. Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function. Tasks are routine, but initiative and established procedures are used to solve unusual problems. Tasks may include sorting and filing documents, typing routine forms and labels, sorting and distributing mail. The steps of each task allow the employee to operate with some latitude of independence. Work is reviewed for completeness and accuracy or provides an inherent system of checks. Contacts are typically informational, whether in person or on the phone. Position is limited in authority for independent action.

Requirements

High School diploma or GED.
Ability to be organized and precise.
Ability to work effectively as a team with other WIC staff and supervisors.
Data entry computer skills.
Excellent telephone skills necessary.
Knowledge of medical office procedures and methods.
Knowledge of business English, spelling and arithmetic.
Ability to operate the common types of office equipment incidental to the job.
Ability to maintain routine clerical/medical records and to prepare reports from these records.
Ability to understand and follow oral and written instruction and direction.
Knowledge of Bio Hazardous Waste Regulations.
Knowledge of Federal CLIA and OSHA regulations.

Nice To Haves

Some medical office experience helpful, but not required.

Responsibilities

Acquire a working knowledge of the WIC Program State and Federal Policies and Procedures.
Function independently and as part of a team.
Take direction from supervisors or leaders in the clinic.
Participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned.
Complete client application, verify initial eligibility criteria and enter data into computer.
Provide orientation to clients on WIC Program responsibilities and spending food benefits.
Record a brief medical history of the previous six months.
Perform anthropometric measurements; and Hemacue Hemoglobin testing.
Document all information and plot the growth grid.
Enter data into a computer display terminal; may make inquiries into the system.
Maintain office client schedule and complete participant reminder call lists.
Assign eWIC cards and load benefits as prescribed by CPA/Nutritionist.
Sort and file documents numerically, alphabetically or according to other predetermined classification criteria; pull material from files upon request.
Operate office equipment such as computers for data entry, scanners, signature pads, adding machines, electronic calculators, copy machine, fax, shredder, laminating machine, and other machines requiring no special previous training.
Answer telephone; take messages; route calls; answer general information questions; schedule or reschedule clients.
Receive, sort and distribute incoming/outgoing mail; perform messenger work.
Inventory stock and distribute medical/clinic supplies.
Count, collate, code, sort, staple and insert forms in envelopes.
Post various information to log or ledger for record keeping purposes.
Other duties as assigned.