Eligibility Specialist, Senior

Washington County•Government Center, MN

1d•Hybrid

About The Position

The Eligibility Specialist, Senior serves on the Adults Economic Assistance team and determines eligibility for public assistance programs for adults without dependents, including SNAP, General Assistance, MSA, Housing Support, and Medical Assistance. In addition to managing a caseload, the position provides administrative and technical support to staff, drawing on substantial knowledge of multiple programs, departmental processes, and caseload administration. Assignments are more complex than those of an Eligibility Specialist and require greater experience, independence, and decision-making. The position may manage complex cases; train Eligibility Specialists; support staff with questions; review casework for compliance with policy and procedures; and develop staff reference materials. It also performs specialized tasks such as targeted case reviews and appeals, represents the agency in legal settings and workgroups, and helps improve data accuracy and program outcomes. The work is sedentary and performed in the Government Center or satellite offices, with continuous contact with the public, staff, and other agencies. The position is eligible for a flexible or hybrid work environment. The listed schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; schedules and location may change based on department needs.

Requirements

High school diploma or equivalent.
Two years of experience as an Eligibility Specialist. Completion of the Minnesota State College Public Welfare Financial Worker or Human Services program may substitute for one year of work experience.
Skill in managing work in multiple complex public assistance computer systems.
In-depth knowledge of public assistance programs, including program guidelines, benefits, and eligibility determination methods.
Ability to manage a caseload and prioritize additional assignments and specialized tasks across public assistance programs.
Ability to independently identify, analyze, and solve complex case-related problems using previously acquired knowledge and skills.
Ability to consult with staff and review work for compliance with relevant policies and procedures.
Ability to function comfortably and professionally in administrative settings and court proceedings.
Initiative, organizational skills, effective communication, and active participation in problem-solving and meetings.
Ability to promote a diverse, culturally competent, and respectful workplace.

Responsibilities

Perform Eligibility Specialist duties, including managing potentially complex public assistance cases.
Provide on-the-job training for new and experienced Eligibility Specialists.
Prepare cases for appeals, attend appeals hearings, and document related agency actions.
Assist staff with day-to-day questions.
Review Eligibility Specialists’ work for conformity with policy and procedures, complete peer case reviews, and provide feedback to supervisors and staff.
Develop reference materials and instructions that supplement Minnesota Department of Human Services policy and internal procedures.
Assume administrative and/or operational responsibilities in major program areas or specialized unit tasks.
Represent the agency in legal settings and internal and external workgroups and committees.
Develop, implement, and conduct general orientation sessions for department employees.
Complete or coordinate case management reports to improve data accuracy and program outcomes.
Perform other duties as assigned.