Eligibility Specialist I - Price

State of Utah Office of the Governor • Price, UT

4d • Hybrid

About The Position

The Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill Eligibility Specialist I positions within the Eligibility Services Division. Successful applicants will be required to train in person for two weeks in the Price DWS office. After the in-person training in Price, the remaining 6 weeks of training will be conducted in a DWS office within 50 miles of your home, contingent on space availability. After 6 months, this position may be eligible for a remote work schedule with a quarterly in-office workday and additional in-office attendance required for team meetings and mandatory training. Approval of remote work is based on home office location, performance and is at the discretion of your supervisor and manager. State of Utah employees must reside in Utah. In recognition of Governor Cox's Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front. This position may be filled as an Eligibility Specialist II for an internal applicant, depending on qualifications.

Requirements

• 4 years of work experience determining eligibility for unemployment, veteran benefits, loans, financial assistance, social service programs or other similar work
• Superb communication skills – ability to communicate with customers and co-workers from all backgrounds.
• Must successfully pass a criminal history check.

Nice To Haves

• Preference may be given to applicants who speak Spanish fluently.

Responsibilities

• Assisting customers seeking financial and other supportive services primarily by identifying and assessing service needs through daily processing of an individual and team caseload.
• Ensuring timely delivery of services in compliance with federal regulations.
• Exercising good judgment in working with clients who need assistance in utilizing community, department or government resources.
• Answering phone calls from customers who are calling to complete a phone interview, inquiring about the status of their current case and or requesting information on programs/benefits that are available.
• Employees in this position work within a team structure to determine eligibility of customers applying for or participating in public assistance programs such as Temporary Assistance for Needy Families, General Assistance, SNAP, Medicaid or Child Care through interactive interviewing and fact gathering.
• Accurately applying complex policies and procedures in determining initial and/or continuing eligibility.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed