Eligibility Specialist I

State of Vermont • Waterbury, CT

23h • Hybrid

About The Position

The Benefit Service Center (BSC) is a unique, hardworking, and collaborative team dedicated to providing accurate benefits and an excellent customer experience. The Call Center determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies in a hybrid work environment. This position is open to all State employees and external applicants.

Requirements

• Two (2) years or more of experience in a customer service environment that included regular use of computer programs AND clerical work and data entry.
• Bachelor's degree in a human service or financial field.
• Ability to manage workload that is typically heavy with a constant need for prompt, accurate decisions.
• Ability to function independently while balancing competing priorities.
• Ability to calmly and professionally manage challenging client interactions.
• Must pass any level of background investigation applicable to the position, including Vermont and/or national criminal record checks, DMV checks, and adult and child abuse registry checks (unless a current classified state employee seeking transfer, promotion or demotion, or exercising re-employment rights).

Nice To Haves

• Excellent time management and organizational skills.
• Positive, approachable, and a strong team player.
• Communicates clearly and effectively, both verbally and in writing.
• Motivated to grow, learn, and continuously improve.

Responsibilities

• Determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies.
• Actively listens and communicates rules and information in a professional, respectful manner.
• Collaborates and contributes to achieving organizational goals.
• Manages situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.
• Performs clerical work and data entry.
• Makes prompt, accurate decisions.

Benefits

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit pension plan
• Deferred compensation 457(b) plan
• 11 paid holidays each year
• Generous leave plan
• Flexible schedule (many jobs)
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level