Eligibility Specialist I
About The Position
The Benefit Service Center (BSC-Call Center) is hiring an Eligibility Specialist I (ES1) to join our dedicated team. We are looking for an ideal candidate who demonstrates excellent time management and organizational skills, actively listens and communicates rules and information in a professional, respectful manner, is positive, approachable, and a strong team player, communicates clearly and effectively, both verbally and in writing, collaborates and contributes to achieving organizational goals, and is motivated to grow, learn, and continuously improve while understanding the responsibilities of the role. The Benefit Service Center (BSC) is a unique, hardworking, and collaborative team dedicated to providing accurate benefits and an excellent customer experience. The Call Center determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies in a hybrid work environment.
Requirements
- Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
- Bachelor's degree in a human service or financial field.
Nice To Haves
- Demonstrates excellent time management and organizational skills
- Actively listens and communicates rules and information in a professional, respectful manner
- Is positive, approachable, and a strong team player
- Communicates clearly and effectively, both verbally and in writing
- Collaborates and contributes to achieving organizational goals
- Is motivated to grow, learn, and continuously improve while understanding the responsibilities of the role
Responsibilities
- Determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies.
Benefits
- 80% State paid medical premium
- Dental Plan at no cost for employees and their families
- Flexible Spending healthcare and childcare reimbursement accounts
- State defined benefit pension plan
- Deferred compensation 457(b) plan
- 11 paid holidays each year
- Generous leave plan
- Low cost group life insurance
- Tuition Reimbursement
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
