Eligibility Specialist I

State of Vermont•Burlington, VT

2d•Onsite

About The Position

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Burlington district office which is known for teamwork, strong community partnerships and office comradery. The Eligibility Specialist (ES) primary role is to determine eligibility of those who have applied for benefits. The ES is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who can demonstrate empathy, concern, and respect for all customers, is a critical thinker who can apply program rules to complex and dynamic situations, thrives in a busy work environment, is effective in assisting customers over the phone and in-person, has experience working with individuals who may be distraught and emotional, enjoys working on a team, and is open to learning new technology.

Requirements

Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
Bachelor's degree in a human service or financial field.

Nice To Haves

Demonstrate empathy, concern, and respect for all customers
Critical thinker who can apply program rules to complex and dynamic situations
Thrives in a busy work environment
Effective in assisting customers over the phone and in-person
Experience working with individuals who may be distraught and emotional
Enjoys working on a team
Open to learning new technology

Responsibilities

Determine eligibility of those who have applied for benefits.
Provide timely and accurate benefits to those who meet the criteria.

Benefits

Flex scheduling or alternative work schedules based upon policy
11 paid holidays, plus sick and vacation time
Excellent, health, dental, and vision insurance for employees and their families.
Retirement plans, including a pension
Parental leave for all new parents, including adoptions
80% State paid medical premium
Dental Plan at no cost for employees and their families
Flexible Spending healthcare and childcare reimbursement accounts
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Generous leave plan
Low cost group life insurance
Tuition Reimbursement
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program