Eligibility Services Clerk - MISP

County of Riverside•Moreno Valley, CA

1d•Onsite

About The Position

Riverside University Health System is seeking a bilingual English/Spanish Eligibility Services Clerk for its Eligibility - MISP team. The position assists Eligibility Specialists with determining initial and continuing eligibility for income maintenance programs by collecting and verifying applicants’ and clients’ personal, family, and financial information using standardized forms and established procedures. The clerk does not have primary responsibility for eligibility determinations or authorization of social service plans. Duties include conducting interviews, organizing supporting documents, and completing Newborn Gateway and Medi-Cal Inmate Eligibility Program applications according to program guidelines. The role includes face-to-face interviews with patients and may require travel to various locations. The classification may be allocated to the Department of Public Social Services or Riverside University Health System and reports to an appropriate supervisory or manager-level position. The posted schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. (5/40 schedule).

Requirements

Six months of clerical experience in a public social services agency, preferably involving mathematical computations; or one year of clerical experience involving substantial public contact, interviewing, mathematical computations, or completing complex forms.
Knowledge of modern office procedures, including filing and operating standard office equipment.
Ability to understand and follow written instructions and guidelines; perform basic arithmetic; perform general clerical work and learn departmental operations; maintain records; interview applicants and clients to obtain and accurately record personal, family, and financial information; and work cooperatively with the public and departmental staff.
Bilingual English/Spanish speaking and reading ability at level I/II; a Spanish bilingual assessment will be coordinated by Human Resources.
A valid California Driver’s License may be required.

Nice To Haves

Prior experience in eligibility determination.
Strong organizational and communication skills.
Six months of clerical experience in a public social services agency involving mathematical computations is preferred under Option I.

Responsibilities

Conduct pre-screening and other interviews with applicants and clients using standardized forms to collect personal, family, and financial information.
Provide applicants with standard forms and request routine verifications; review returned forms for completeness and assist clients with completing financial assistance applications when needed.
Record birth, income, property, and other required verifications according to standard procedures.
Bring discrepancies to the responsible Eligibility Technician or Social Service Practitioner’s attention and file required forms and verifications in the established order.
Complete notices of action and other required forms following eligibility determinations; accept late income reports and review them for completeness and accuracy.
Prepare and verify In-Home Supportive Services (IHSS) payroll time sheets.
Receive mail-out questionnaires for IHSS remedy reassessments, verify and adjust IHSS authorizations, and refer special cases to the Social Service Practitioner.
Determine when to issue notices of intended action or right-to-fair-hearing forms to clients.
Clear routine case controls using computer printouts and respond to routine telephone calls or lobby visits from applicants and clients about changes in circumstances, application status, or case status.
Prepare and maintain other eligibility and services documents, and maintain records used to develop workload and productivity statistics.
Complete Newborn Gateway and Medi-Cal Inmate Eligibility Program applications in accordance with program guidelines.
Assist Eligibility Specialists by gathering and verifying required client documentation.