Eligibility Services Clerk

Texas Health & Human Services Commission•El Paso, TX

3d•$2,482 - $3,405•Onsite

About The Position

The Eligibility Services Clerk provides clerical support in a service delivery office and to Eligibility Operations staff at the Texas Health and Human Services Commission (HHSC). The role supports Access and Eligibility Services in connecting people with food, medical care, cash assistance, and other social services. Duties include processing mail and applications, checking submissions for signatures, dates, and supporting documents, logging and assigning complete applications, returning incomplete applications, copying and returning original documents when requested, and responding to client inquiries. The position requires attention to detail and the ability to apply complex policies and procedures in a fast-paced, deadline-driven environment. The role is based in El Paso, Texas, is not eligible for telework according to the posting details, and may involve travel of up to 10%.

Requirements

High school diploma or GED equivalent.
Experience working in a professional customer service environment.
Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply interrelated instructions, including guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
Must pass a fingerprint criminal history background check if selected for hire.
Must have no history of substantiated fraudulent activity against HHSC or a program it administers; applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Thirty credit hours from an accredited college or university, or one year of customer service work experience.
Bilingual English and Spanish skills.
Work experience using a computer for inquiries and data entry.

Responsibilities

Attend work on a regular and predictable schedule and perform other duties as assigned.
Open, date, sort, and distribute incoming and outgoing mail, reports, documents, and printouts.
Prepare and proofread correspondence, forms, and other documents using a computer and software.
Communicate with internal and external contacts to provide, exchange, or verify information; answer inquiries; and address issues, problems, or complaints.
Maintain, file, retrieve, or purge records, files, and logs, including case files and tracking documents.
Batch forms before data entry; assemble materials into packets; screen, code or correct, and enter data from documents.
Process applications and supporting documents, including checking for required signatures, dates, and supporting materials; log and assign complete applications; and return incomplete applications as needed.
Copy and return original documents to clients upon request and assist clients with application completion when necessary or requested.
Respond to client inquiries and requests for assistance.
Work occasional overtime outside normal operating hours, potentially including weekends, when required by management.
Work in a highly stressful, fast-paced environment and meet required deadlines.