Eligibility Services Clerk

Texas Health & Human Services Commission•RIO GRANDE CITY, TX

7d•$2,482 - $3,405•Onsite

About The Position

The Eligibility Services Clerk provides clerical support in a service delivery office for Eligibility Operations staff. The role supports applications for food, medical care, cash assistance, and other social services by handling incoming mail and application materials, checking applications for signatures, dates, and required supporting documents, logging and assigning complete applications, and returning incomplete applications to clients. The clerk may assist clients with completing applications, return copies of original documents upon request, and respond to client inquiries and requests for assistance. The position requires attention to detail and the ability to apply complex policies and procedures. The role is with the Texas Health and Human Services Commission’s Access and Eligibility Services division, which connects individuals to services and supports that help them remain in their communities and promote economic and personal self-sufficiency. The work is performed in a service delivery office in Rio Grande City. The position is not eligible for telework according to the posting’s job details, though a general telework disclaimer also says eligibility may depend on agency policy, supervisory discretion, and business needs. The office’s normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional overtime outside normal operating hours, potentially including weekends, may be required. Travel is up to 10%.

Requirements

High school diploma or GED equivalent.
Experience working in a professional customer service environment.
Knowledge of computers and internet usage.
Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understand, and apply interrelated instructions, guidelines, regulations, and policies.
Verbal and written communication skills.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others.
Ability to work occasional overtime outside normal operating hours, potentially including weekends.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Applicants selected for hire must pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Thirty credit hours from an accredited college or university, or one year of customer service work experience.
Bilingual English/Spanish skills.
Work experience using a computer for inquiry and data entry.

Responsibilities

Open, date, sort, and distribute incoming and outgoing mail and other materials.
Prepare and proofread correspondence, forms, and other documents using a computer and software.
Communicate with internal and external contacts to provide, exchange, or verify information; answer inquiries; and address issues or complaints.
Maintain, file, retrieve, and purge records, files, and logs.
Batch forms before data entry, assemble materials into packets, screen and code or correct documents, and enter data.
Process application mail and supporting documents; review applications for required signatures, dates, and supporting documents; log applications and assign complete applications for processing.
Return incomplete applications to clients and assist with completion when necessary or requested.
Copy and return original documents upon client or customer request.
Respond to client inquiries and requests for assistance.
Attend work on a regular and predictable schedule and perform other duties as assigned.
Work occasional overtime, as required by management, potentially including weekends.
Work in a stressful, fast-paced environment under pressure to meet deadlines.