Eligibility Intake Specialist

State of South Carolina • Lexington County, SC

6d • Onsite

About The Position

The Eligibility Intake Specialist provides administrative and program support for the eligibility determination process at the Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities. The role coordinates intake activities, communicates with applicants and caregivers, and maintains accurate case documentation so referrals can be processed efficiently and required information is available for timely eligibility review and access to services. The positions are located at BHDD's Central Office in Cayce, South Carolina.

Requirements

• High school diploma or GED and relevant program experience; a bachelor's degree may substitute for the required program experience.
• Ability to communicate effectively verbally and in writing with applicants, caregivers, professionals, and community partners.
• Ability to explain procedures, gather information, and provide clear instructions professionally and supportively.
• Ability to operate standard office equipment and computer systems, including email, word processing, and electronic databases.
• Ability to learn and apply agency procedures, the eligibility process, and documentation requirements.
• Sound judgment, attention to detail, and problem-solving skills when reviewing information, identifying missing documentation, and coordinating next steps.
• Ability to work independently and collaborate with team members and other staff.
• Successful completion of required pre-employment screenings, including medical and drug screening, background checks with fingerprinting, state child abuse and neglect registry screening, federal excluded-individuals/entities screening, driving record check, and transcript review verifying educational credentials.
• If required to work directly with consumers, completion of tuberculosis skin or blood testing before employment.
• Healthcare providers must provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella, and Hepatitis B before employment.

Nice To Haves

• Knowledge of general office practices, customer service principles, and administrative support procedures.
• Basic knowledge of record management and handling confidential or sensitive information.

Responsibilities

• Coordinate receipt and processing of referrals for eligibility determination.
• Prepare and distribute intake packets to applicants or caregivers.
• Contact applicants, caregivers, and referral sources to explain the intake process and gather preliminary information.
• Maintain communication to support timely completion of intake activities.
• Prepare case status notifications, including incomplete determinations and case closures, in accordance with established procedures.
• Maintain accurate and current case documentation in the electronic health record system.
• Record case notes, track applicant contacts, and document activities according to agency standards.
• Request, receive, and organize records and supporting documentation needed for eligibility review.
• Follow up with applicants, caregivers, and external providers to obtain outstanding records and upload documentation into the electronic record system.
• Facilitate communication with file reviewers and evaluation staff about next steps when additional assessments are required.
• Perform other duties as assigned.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• Paid parental leave.
• South Carolina Deferred Compensation Program available.
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP).
• Referral Incentive Reward and Retention Bonus programs are supported; further information is available from Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED