Eligibility & Enrollment Processor

Zenith American Solutions•Wallingford, CT

1d•Onsite

About The Position

The Eligibility & Enrollment Processor supports enrollment operations by maintaining accurate member records and assisting with enrollment-related processes and inquiries. This role helps ensure enrollment information is processed accurately and that members and stakeholders receive timely support and documentation related to coverage and benefits. The position contributes to the efficient administration of enrollment activities and supports coordination with internal teams and external partners. The role has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII). Zenith American Solutions is the largest independent Third Party Administrator in the United States, operating over 44 offices nationwide. The company was formed in 2011 as a result of a merger between Zenith Administrators (in business since 1944) and American Benefit Plan Administrators. Zenith American Solutions prides itself on fostering a positive, respectful, and supportive work environment that provides challenging opportunities while supporting a healthy work/life balance. The organizational culture is founded on principles of integrity, honesty, and respect for all stakeholders, including employees, clients, and business partners, and boasts a low employee turnover rate and a high rate of internal promotions and transfers.

Requirements

High School diploma or equivalent.
Minimum 6 months general office experience in which candidate has demonstrated dependability.
Strong work ethic and team player mentality.
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to communicate clearly and professionally, both verbally and in writing.
Solid organization skills with strong detail orientation and listening skills.
Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
Proficient computer skills including MS Office tools and applications

Responsibilities

Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
Maintain member and dependent files in the administration system.
Resolve eligibility & enrollment issues with the various vendors (PPO'S.PBMs, etc.)
Handle inbound and outbound correspondence, such as ID cards, eligibility packets, etc.
Researches and resolves complex and technical issues and irregularities.
Respond to inquiries from the examiners and billing processors concerning enrollment issues.
Perform other job related duties as assigned.