Eligibility Specialist - Benefit Processor
About The Position
Knowledge Services offers an opportunity for individuals interested in the social service industry to work with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This role involves assisting in the processing of public assistance applications from Indiana residents. The DFR is responsible for determining eligibility for programs such as TANF (cash assistance), SNAP, and Medicaid. Eligibility Specialists help process new applications and documents for ongoing public assistance. Knowledge Services, established in 1994, is a certified woman-owned professional services organization with over 1500 employees. The company is a leader in Managed Service Programs, Employer of Record / Payrolling Services, National Recruitment, and Staffing Services, serving various industries including IT, Healthcare, and Government. This position provides an opportunity to make an immediate impact on the community and offers potential for promotion, along with an extensive training program to ensure success.
Requirements
- Highly organized and analytical team player
- Strong written and verbal skills
- Solid computer skills, Microsoft Office proficiency
- Basic math skills
- Case management skills
- Independent worker who is a self-starter that is reliable and dependable
- Strong customer service background with a professional demeanor
- High School Diploma or GED required
Nice To Haves
- Previous Case Manager experience is a plus
- Bachelor or Associate degree in Counseling or Social Services
- 2 years’ experience in a social service environment, state or local government pertaining to employment / training programs is desired
- Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply
Responsibilities
- Gather data for all relevant assistance programs either face-to-face or via phone with clients
- Verify all information is gathered accurately and meets state policies
- Obtain release forms and medical records as needed
- Verify income, assets, and other financial / legal documents
- Review regulations and program requirements with clients
- Utilize automated program to determine eligibility of state assistance programs
- Data entry into state database
- Respond to all inquiries in a timely manner via phone or email
Benefits
- Paid time off
- Benefits
- Extensive training program
- Potential for promotion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
