Eligibility & Enrollment Associate

Central Health • Austin, TX

6h • Onsite

About The Position

Under general supervision, provides outreach and application assistance to individuals applying for Federal, State and Local programs and resolves simple problems and complaints.

Requirements

• High school diploma or equivalent required.
• 2 years’ relevant experience required.

Nice To Haves

• Bachelor's degree preferred.
• Ability to speak and read Spanish preferred.
• Experience determining eligibility for Federal, State or local programs preferred.

Responsibilities

• Interview/screen applicants in-person or over the phone in a professional and courteous manner to obtain appropriate demographic and household information needed to determine their eligibility for MAP/MAP BASIC, Medicaid, or CHIP.
• Assist clients in-person or over the phone with completing an application for MAP, Medicaid or CHIP and submitting the documents required to apply.
• If requested, assist the client submitting additional documents to complete the application process.
• Paying attention to details, accurately enter data and scan/upload required documents in the appropriate database.
• Applying Central Health policies, reviews and determines MAP eligibility for individuals experiencing homelessness and applicants submitting renewal attestations.
• Assist MAP/MAP BASIC applicants in-person at the eligibility offices with scheduling eligibility appointments and resolving simple problems and complaints.
• Troubleshoot and/or conduct follow-up with various agencies, including the Texas Health and Human Services Commission and CHIP Provider Line, on behalf of the applicant.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED