Eligibility Determinations Administrative Support Assistant

State of Iowa•Waterloo - 50703 - Black Hawk County, IA

2d•Onsite

About The Position

The Iowa Department of Health & Human Services (HHS) is looking for an Eligibility Determinations Administrative Support Assistant (Job Classification: Administrative Support Assistant 1) to provide essential clerical and customer service support in our Black Hawk County office Monday – Friday from 8 am – 4:30 pm. This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community. This is an in-office position. New hires will start at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

Requirements

Strong organizational skills and attention to detail.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Excellent communication and customer service skills.
Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
Dependable attendance and commitment to confidentiality.
Occasional travel to assist other offices.
Applicants will be required to complete a background check to be considered for this position.
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Nice To Haves

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Responsibilities

Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
Provide friendly, professional assistance to customers and staff —both in person and over the phone.
Enter and update information in a variety of computer systems.
Stay informed on policies and procedures through training and meetings.
Support team members as a backup when needed.

Benefits

Health insurance
Retirement plans
Paid time off
Health, Dental, and Vision Coverage
Paid Time Off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: for medical and dependent care expenses.
Life insurance
Free long-term disability insurance
Employee Assistance Program
Employee Discount Programs