Eligibility Coordinator

Lutheran Life Villages•Fort Wayne, IN

1d•Hybrid

About The Position

You are a compassionate, detail-oriented professional who takes pride in guiding others through complex financial and eligibility processes with clarity and care. At Lutheran Life Villages, your strong customer service mindset shines as you support residents and families during important life transitions, ensuring they feel informed, respected, and confident in their coverage. Your ability to manage multiple applications, track details, and stay current on Medicaid guidelines reflects your commitment to accuracy and excellence. Your strong communication and interpersonal skills foster collaboration across teams while building trust with residents and their loved ones. You approach each interaction with empathy, professionalism, and discretion, especially when handling sensitive financial information. Self-motivated and organized, you anticipate needs, solve problems proactively, and contribute to a Finance team that values teamwork, integrity, and service. You are passionate about making a meaningful difference and align with Lutheran Life Villages’ mission to support independence, wellness, and compassionate care.

Requirements

High school diploma and two-year associates degree or substantial work experience directly related to the long-term care industry or healthcare.
A minimum of 2-3 years working in a business office, experience assisting with Medicaid eligibility for long-term care, or comparable financial and accounting experience preferred.
Strong verbal and written communication skills
excellent customer service
basic accounting
Microsoft Office programs
attention to detail
self-motivated

Responsibilities

Submitting and tracking Medicaid and MedWaiver Applications until approved for all locations.
Submitting and tracking Medicaid and MedWaiver Redeterminations for all locations.
Acting as the first point of contact for all calls and emails to the Finance Department and payer switches to Medicaid and MedWaiver.
Notifying Medicaid of any Medicaid and MedWaiver admits and discharges.
Upholding LLV policy to submit and track applications to Social Security for LLV to become Rep Payee for Nursing Home Medicaid residents.
Assisting any resident and/or family in understanding their financial coverage as it relates to their stay, including attending care plans when needed.
Commuting to LLV campuses to meet with residents and their families as needed.
Verification of benefits for potential admissions.
Billing miscellaneous charges such as haircare, labs, x-rays, supplies, pharmacy, and therapy.
Provide back-up support for the Finance Department as needed.
Other duties as assigned.