Work First - Eligibility Caseworker II
About The Position
The Work First Program is North Carolina’s initiative to help families build stability, move toward employment, and reduce reliance on public assistance. At its core, Work First believes in empowering families to thrive through responsibility, opportunity, and meaningful support. This role makes a real difference every single day by ensuring families receive the support they need. You’ll join a dedicated Intake/Review team and work closely with related programs such as Refugee Cash Assistance, 200% Services, and Benefit Diversion. This position offers extensive client interaction—both in person and by phone—reviewing income, work history, education, public assistance background, and family needs. You’ll help households identify their resources, understand available services, and take steps toward self‑sufficiency. This role plays an essential part in Wake County’s emergency preparedness efforts. In the event of an emergency, employees are asked to assist in readiness, response, or temporary assignments outside standard duties.
Requirements
- High school degree or GED
- Three years of job-related experience
- Equivalent education and experience are accepted
- Proficient with basic computer skills and the aptitude to learn new software
- Ability to handle frequent client contact and be flexible and adaptable in an environment with frequent changes
- Excellent interviewing and assessment skills
- Expertise in counseling clients in crisis situations
- Knowledge of community resources
- Fluent English skills required
Nice To Haves
- Spanish skills preferred
- 2 or more years experience determining eligibility in Work First as a Case Manager utilizing NCFAST
- Social Services experience in North Carolina
- Experience interviewing clients in crisis situations and assessing financial needs
Responsibilities
- Guiding clients toward independence through ongoing Work First eligibility review
- Managing a small caseload for the Benefit Diversion Program
- Interviewing and processing applications for Work First Cash, Benefit Diversion, 200% Services, and Refugee Cash Assistance
- Working within NCFAST and OnBase systems to complete and document cases
- Completing a required six‑month in‑office training period (based on performance)
- In the event of an emergency, assist in readiness, response, or temporary assignments outside standard duties.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid holidays
- Paid volunteer time
- Flexible scheduling
- Professional development
- Learning and development program
- Employee discount programs
- Wellness programs
- Employee bonus referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
