Eligibility Specialist Supervisor II - Work First & Energy

Catawba County Government•Hickory, NC

4d•Onsite

About The Position

Catawba County Social Services is seeking a highly motivated, experienced professional to serve as an Eligibility Specialist (Income Maintenance) Supervisor II for the Work First and Energy Assistance Programs. This position provides leadership, supervision, and program oversight to ensure effective implementation of local, state, and federal policies governing the Work First and Energy programs. The Eligibility Specialist Supervisor II plays a key role in staff development, quality assurance, customer service, and compliance, while also monitoring program funding for the Energy Assistance Program.

Requirements

Bachelor’s degree, Associate’s degree, or High School diploma/GED equivalent, and 3 years of experience as a caseworker or investigator in an income maintenance program (Work First, Daycare, Medicaid, etc.)
Strong knowledge of income maintenance programs, eligibility requirements, and policy manuals
Excellent leadership, organizational, and customer service skills
Ability to analyze data, interpret policies, and translate findings into actionable steps
Strong computer and analytical skills, including NC FAST
Ability to diffuse conflict and communicate effectively with customers and staff
Ability to instruct, organize, direct, and supervise employees effectively

Nice To Haves

1 year of supervisory experience in an income maintenance program

Responsibilities

Plan, organize, direct, and monitor the Work First and Energy Assistance Programs to ensure compliance with local, state, and federal regulations and policies
Supervise, train, coach, and evaluate staff; conduct performance evaluations; identify training needs; and address performance or disciplinary issues in coordination with administration and Human Resources
Ensure accuracy, timeliness, and quality of work through second-party reviews, workload analysis, and continuous monitoring of productivity and caseload coverage
Monitor Energy Program expenditures and assist with budget oversight for this non-entitlement program
Provide guidance and support to staff in resolving complex cases and handling difficult or irate customers, ensuring respectful and dignified customer service
Submit and track NC FAST Help Desk tickets and provide system and policy support to contract agencies involved in the Energy Program
Prepare for and participate in audits, meetings, and state or cluster workgroups; assist with development of the Work First Electing Plan; and assume responsibility for unit operations in the Program Manager’s absence