Food & Nutrition Services - Eligibility Caseworker I
About The Position
Wake County Social Services' Food & Nutrition Services Program (formerly known as Food Stamps) plays a vital role in supporting low‑income households by helping them meet their monthly food needs. The mission is simple but powerful: end hunger, improve nutrition, and support the health of our community. This program also helps eligible households purchase the food necessary for a healthy, nutritionally balanced diet. In this essential role, you will help individuals and families access the Food and Nutrition Services (FNS) benefits they rely on. You'll determine initial and ongoing eligibility for Food and Nutrition Services through new applications and case re-determinations. You will conduct interviews either by phone or in person to gather information essential for making accurate eligibility decisions. The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Requirements
- High school degree or GED
- Two years of related experience
- Equivalent education and experience are accepted
- Adaptability
- Accountability and integrity
- Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
- Strong Attention to detail
- Stress tolerance
- Customer Service oriented and values Client diversity
- Excellent Communication (verbally and written)
- Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
Nice To Haves
- Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
- Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
- Experience assessing the financial capabilities and need for financial assistance Financial Counseling)
- Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
- Experience working with the homeless population
- Spanish language skills
Responsibilities
- Assessing clients' situations and providing accurate information on available economic benefits
- Making referrals to community resources and supportive services
- Entering all required data into the computer system to authorize benefits
- Requesting and reviewing verification documents in accordance with program policy
- Evaluating gathered information and determining eligibility
- Meeting established performance standards related to work quality and quantity
- Providing backup support to other case managers as needed
- Managing reports, maintaining timely and accurate documentation
- Using the document management system for efficient caseload management
Benefits
- Consistently ranked high among the best places to live and work in America
- Wake County uses the Council/Manager form of government.
- The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating.
- Wake County Government came in at #2 on the Healthiest Employers list for 2024.
- US News & World Report ranked Raleigh #5 on its list of Best Places to Live
- Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
