Child Care Subsidy - Eligibility Caseworker I

County of Wake, NC • Raleigh, NC

4d • $25 - $33 • Hybrid

About The Position

The Wake County Child Care Subsidy Program supports families by providing financial assistance for child care based on need, income, and family size. Through state, federal, and Wake County Smart Start funding, we help parents access quality child care—setting children up for long‑term school and life success. We’re seeking a dedicated, community‑minded Child Care Subsidy – Eligibility Caseworker I to join our mission-driven team. By connecting families to affordable, high‑quality child care, you help parents pursue education and employment while giving children a strong start toward school success. This is more than a job—it’s a purpose. The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

Requirements

• High school degree or GED
• Two years of job-related experience
• Equivalent education and experience are accepted
• Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
• Excellent interviewing and assessment skills
• Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
• Ability to counsel clients in crisis situations, listening and responding appropriately
• Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
• Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
• Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software

Nice To Haves

• Two (2) years of experience as an Eligibility Caseworker in an Economic Services program (Child Care Subsidy, Medicaid, FNS, Energy, Work First)
• Associate or Bachelor's degree in human services or related
• Proficient in NC FAST and OnBase or with a document management software system

Responsibilities

• Complete full case management, including initial applications, recertifications, and processing client-submitted changes
• Serve as the first point of contact for families by performing monthly Duty Person responsibilities (greeting walk-ins and assisting callers)
• Support the team by managing vacant caseloads and maintaining an assigned caseload when needed
• Process and apply policy-driven updates based on client and provider changes
• Collaborate daily with Wake County Social Services partners, Public Health, the school system, and other community agencies to support diverse family needs
• Participate in county emergency preparedness and response operations when required, which may include temporary reassignment or adjusted work hours/locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED