DFR - Eligibility Assistant Working Lead - R3

DFR•Fort Wayne, IN

11d

About The Position

Knowledge Services is hiring an Eligibility Assistant Working Lead for the FSSA/Division of Family Resources. The role mentors and supports Eligibility Assistants who assist Indiana residents applying for or receiving public assistance, and serves as a liaison between Knowledge Services, DFR Management, and Eligibility Assistants. The primary location will depend on the selected candidate and will be in Allen, Adams, Jay, Wells, Huntington, Whitley, Kosciusko, Noble, DeKalb, or Steuben. The Working Lead travels to DFR offices in the region as scheduled or needed. The position provides coaching, direction, training, and production support as needed. The Working Lead helps ensure staff follow policies and procedures set by DFR Local Office Management, implements procedural changes, and submits daily and weekly activity reports. Ongoing training is provided.

Requirements

Eligibility Assistant experience is required.
Highly organized and analytical.
Able to provide clear and concise direction.
Leadership skills.
Patience in working with others.
Strong written and verbal communication skills.
Solid computer skills, including Word, Excel, and Outlook.
Able to work independently and be a self-starter.
Strong customer service background.
High school diploma or GED required.

Nice To Haves

Associate or bachelor's degree in Counseling or Social Services preferred.
Two years of experience in a social service environment, state government, or local government desired.

Responsibilities

Mentor Eligibility Assistant staff.
Travel to DFR offices within the region as scheduled or needed, including daily or weekly travel.
Support and coach Eligibility Assistant staff.
Ensure policies and procedures are followed as instructed by DFR Local Office Management.
Instruct staff on and implement procedural changes from management.
Submit daily and weekly reports of activities conducted while assisting Eligibility Assistant staff.
Provide further direction and ongoing training to Eligibility Assistant staff.
Provide production support as needed.