DFR - Eligibility Assistant Working Lead - R3

Knowledge Services•Fort Wayne, IN

9d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant Working Lead for the FSSA/Division of Family Resources. The position mentors Eligibility Assistants who assist Indiana residents applying for or receiving public assistance and serves as a liaison among Knowledge Services, DFR Management, and Eligibility Assistants. The primary office location will be determined based on the selected candidate and may be in Allen, Adams, Jay, Wells, Huntington, Whitley, Kosciusko, Noble, DeKalb, or Steuben County. The role includes scheduled or as-needed daily or weekly travel to DFR offices within the region. Ongoing training is provided. The position requires Eligibility Assistant experience and a high school diploma or GED. An associate or bachelor's degree in Counseling or Social Services is preferred. Two years of experience in a social service environment or state or local government is desired.

Requirements

Eligibility Assistant experience is required.
Highly organized and analytical.
Able to provide clear and concise direction.
Leadership skills.
Patience in working with others.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Word, Excel, and Outlook.
Able to work independently and demonstrate initiative as a self-starter.
Strong customer service background.
High school diploma or GED required.

Nice To Haves

Associate or bachelor's degree in Counseling or Social Services preferred.
Two years of experience in a social service environment, state government, or local government is desired.

Responsibilities

Mentor Eligibility Assistant staff.
Travel to DFR offices within the region as scheduled or needed, including daily or weekly travel.
Support and coach Eligibility Assistant staff.
Ensure policies and procedures are followed as instructed by DFR Local Office Management.
Instruct staff on and implement procedural changes from management.
Submit daily and weekly reports of activities conducted while assisting Eligibility Assistant staff.
Provide further direction and ongoing training to Eligibility Assistant staff.
Provide production support as needed.