Eligibility Advisor I

Texas Health & Human Services Commission•Elgin, TX

3d•$2,953 - $4,366

About The Position

The Texas Health and Human Services Commission’s Access and Eligibility Services division is hiring an Eligibility Advisor I to help Texans access food, medical care, cash assistance, and other social services. The position determines eligibility for programs including SNAP, TANF, Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid. The role is part of a career-track series; after a one-year probationary period, an employee may be considered for advancement to Eligibility Advisor II if performance requirements are met. Applicants with recent AES eligibility experience at Eligibility Advisor II or above may be considered for rehire at that level, subject to current training requirements. The agency provides formal paid training. The listed field office is in Elgin, Texas, and the position may be eligible for telework subject to agency policy, supervisor discretion, and business needs. Travel is up to 10%. Normal office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; management may require overtime outside those hours, including weekends. The position requires working under pressure in a fast-paced environment and meeting deadlines. Selected applicants must pass a fingerprint criminal history background check. HHSC also uses E-Verify.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact, such as retail, call center, clerical, hospitality, banking, receptionist, or similar work. Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective work relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel; general computer and related technology proficiency, including typing skills.
Ability to work overtime outside normal hours when required by management, potentially including weekends.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Applicants must pass a fingerprint criminal history background check and may not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.
Recent AES program eligibility experience as an Eligibility Advisor II or higher may qualify an applicant for consideration for rehire at the Eligibility Advisor II level, subject to current training requirements.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work according to state and federal regulations, established procedures, guidelines, and timeframes.
Perform other duties as assigned.