Eligibility Advisor I

Texas Health & Human Services Commission•Van Horn, TX

2d•$2,953 - $4,366•Hybrid

About The Position

The Eligibility Advisor I is part of the Texas Health and Human Services Commission’s Access and Eligibility Services division and helps determine eligibility for public assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The position includes three job classifications: Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker. Employees receive paid formal training. After a one-year probationary period, an Eligibility Advisor I may be considered for promotion to Eligibility Advisor II upon meeting performance requirements. Applicants with recent AES eligibility experience at the Eligibility Advisor II level or higher may be considered for rehire at that level. The role serves clients seeking food, medical care, cash assistance, and other social services. It requires organized, adaptable employees who can learn and apply policy regulations, manage multiple tasks, communicate effectively, and work in a fast-paced environment. The position is based in Van Horn, Texas, and may be eligible for telework subject to state and agency policies, supervisor discretion, and business needs. Travel may be up to 10%.

Requirements

High school diploma or GED equivalent.
At least one year of customer service experience involving public contact, such as retail, call center, clerical, hospitality, banking, or receptionist work, or similar experience. Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadline importance.
Ability to establish and maintain effective working relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel.
General computer and related technology proficiency, including software, hardware, operating systems, and typing skills.
Ability to use Microsoft Teams and potentially soft phone technology as part of daily work.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Ability to work overtime as required, potentially including weekends.
Must pass a fingerprint criminal history background check if selected for hire.
Must not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to gather financial and personal information for public assistance eligibility determinations.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work according to state and federal regulations, procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime outside normal operating hours when required by management, potentially including weekends.