Adventure Course Guide

WildPlay•Maple Ridge, BC

5d•Onsite

About The Position

Element (activity) Guides provide excellent service for guests on suspended obstacle and zipline courses. Guides are knowledgeable, friendly, passionate and able to put others at ease. They thrive outdoors, love being physically active, are comfortable with heights and get great satisfaction from supervising and supporting others to achieve things they didn't think they could do. To excel as a Guide, you have an outgoing and confident personality, think on your feet, and demonstrate good sense in all decisions. Able to listen and identify the needs of others, you provide encouragement and advice based on best practices. When necessary, you can be assertive to ensure that guests minimize their risk while participating in Elements. When working in a team environment and engaging with guests, clear and positive communications are a must. Prior experience leading or teaching outdoor recreation is an asset.

Requirements

No academic or professional level of qualification is required
Standard Level 1 First-Aid and CPR C or equivalent is required for higher-level training
Successful completion of Element Guide training is required
Proven experience in delivering excellent customer service
Ability to consistently deliver high standards of work in outdoor, all-weather conditions
Unfailing attention to detail
Excellent communication skills
Good judgment and strong decision-making skills
Ability to act independently and as part of a team
Assists team members unprompted
Self-motivated
Clear Criminal Record check
A positive attitude and openness to feedback

Nice To Haves

Prior experience leading or teaching outdoor recreation is an asset
Knowledge in adventure recreation is an asset (either as a participant or through previous employment experience)

Responsibilities

Consistently provides service that exceeds the guest’s expectations through guest engagement, observing needs, providing encouragement and escalating issues to the Team Lead when necessary
Ensures guests enjoy safe, positive, enriching experiences
Demonstrates, teaches, and assists guests in the use of safety equipment
Ensures the correct fit, adjustments, and use of equipment before and during Element participation.
Reports incidents outside normal operating procedures to the Team Lead or Park Management.
Reports equipment/Element malfunctions or abnormalities to Team Lead or direct Supervisor.
Performs site maintenance, such as landscaping or grounds-keeping, along with other duties assigned by the Team Lead
Ensures Element rules are followed, without compromise
Monitors Elements for risk management, as well as assessing and intervening when situations require (according to certified WildPlay methods)
Learns guest assistance/rescue techniques and implements them in advance of need
Participates as a positive and self-driven member of the WildPlay team
Executes additional tasks from the Team Lead, Element Supervisor or Park Management as needed