Electronics Technician (TS/SCI Required)

Akima, LLC•Bath Township, OH

11h•Onsite

About The Position

Akima Global Technology (AGT) is seeking an Electronics Technician to support operations at Wright Patterson AFB, Ohio. This role involves providing comprehensive IT support, including service desk functions, hardware installation and maintenance, and equipment management, all while adhering to strict government policies and procedures. The technician will play a crucial part in ensuring the smooth operation of IT systems for government clients, contributing to the company's mission of delivering innovative IT solutions and supporting its shareholder communities.

Requirements

Must have an Active TS/SCI clearance.
Must have an active SEC+.

Responsibilities

Provides DLADS and Factory support during core business hours.
Provides Level II Service Desk support.
Resolves service requests tickets for new installation or desktop configurations within defined service level expectations.
Executes up to 350 desktop computer recapitalizations/month, including imaging and removal/disposition of old computers.
Works closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), NASIC Property Custodians (NPC), and Logistics to schedule equipment pickup.
Adheres to NASIC Policies and procedures regarding proper handling of accountable equipment.
Receives, sanitizes, and prepares IT equipment for pickup (estimated 375 pieces/month), including desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.
Provides support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during core work hours and on-call support for non-core hours as approved by the COR.
Provides Level II CFP support for all printers.
Replaces or installs approximately up to 50 new printers per year.
Diagnoses and resolves printer/scanner/MFG requests/problems in a customer service oriented, team environment.
Resolves all printer trouble tickets within defined service level expectations.
Installs and maintains equipment including Lexmark and HP printers and multi-function devices.
Images desktop computers including Dell and HP models, as well as various Mobile Devices such as laptops.
Installs and maintains equipment including Dell and HP, Windows/Linux desktop computers, and various Linux workstations.
Maintains supply of hardware and peripherals for break fix and warranty trouble tickets.
Completes the sanitization and disposition forms.
Performs as alternate NPC (or primary NPC) to handle the transfer of equipment if the Government NPC is not available, adhering to NASIC policies and procedures for all equipment transactions.
Utilizes the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) to track all requests for installation and disposition services.
Provides warranty support for printers, laptops, and desktops.
Coordinates corrective action required by outside/parent agencies as required.
Resolves assigned tickets using Standard Operating Procedures (SOP’s).
Adheres to and follows all safety guidelines, including use, storage, and proper maintenance of all tools.
Uses existing processes and tools to sanitize and prepare multiple types of equipment for pickup.
Images/Installs/maintains/repairs/removes workstations and peripherals.
Provides computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision.
Maintains a list of tools and toolboxes associated with this functional area.
Works NASIC incident and service requests received and uses best OEM practices to troubleshoot and repair defective devices.
Installs and moves workstations and peripherals in accordance with NASIC guidelines.
Maintains a stock of at least 8 systems per network per day for break fix utilization.
Maintains inventory of needed equipment, including hard drives, printers, toner, etc.
Receives, tests, and returns to Governmental bench stock all vendor repairs and warranty items.
Ensures replacement computers are operational upon installation to the customer, including all software.
Communicates with the customer to ensure they retain all functionality upon receiving a new computer or printer.
Provides monthly functional area reports summarizing work accomplished, work planned in next month, and important issues occurring during the month.