Electronics Repair Technician

ETC•Burbank, CA

2d•Onsite

About The Position

ETC is seeking a detail-oriented Electronics Repair Technician for its Burbank, California office. The technician repairs ETC products, including lighting fixtures and lighting controls, from the system level through the component level. The role involves timely, accurate repair work, documenting problems and solutions, testing equipment and assemblies, and collaborating with technicians and other teams to support customer satisfaction. The position works with both classic and advanced technology and requires curiosity, problem-solving ability, and attention to detail.

Requirements

Associate’s degree in Electronics, Electrical Engineering Technology, or four years of comparable experience in increasingly responsible positions in a related discipline.
0–3 years of job-related experience or computer and service knowledge.
Experience working in a team environment.
Experience with problem-tracking tools.
Knowledge of production and quality procedures.
Ability to read prints and schematics and use electronic theory to troubleshoot and repair electronic systems.
Ability to use hand tools, small power tools, and test and troubleshooting equipment, including multimeters and oscilloscopes.
Problem-solving and creative-thinking skills, with attention to detail.
Good computer skills.
Ability to work independently and in a team environment.
Ability to communicate clearly and concisely, verbally and in writing.

Responsibilities

Repair customer, loaner, and sales demonstration equipment.
Repair equipment from system level to component level, including through-hole and Surface Mount Technology (SMT).
Ensure customer units are repaired within two weeks and are not returned for repair of the same problem.
Complete the repair portion of the RMA process by documenting observed and corrected problems, logging time and materials used, and providing warranty information when a unit is ready to ship.
Complete Engineering Change Request forms and forward them to Manufacturing Engineering when appropriate.
Apply Engineering Change Notices (ECNs) as needed.
Work collaboratively with technicians and other teams to ensure customer satisfaction.
Maintain and test parts and assemblies.
Ensure printed circuit boards tested in the Repair Department are burned in and fully tested; ensure untested boards are not used or shipped.
Order parts when quantities reach the reorder point.
Maintain a clean, organized, and safe work environment.
Maintain soldering and other power tools and return them to the appropriate areas.
Wear appropriate Electrostatic Discharge (ESD) equipment when working with equipment.
Complete other assigned tasks and special projects or requests in a timely and positive manner.