Electronic Services Specialist

First Community Credit Union of Oregon•Grants Pass, OR

9h•$19 - $26•Onsite

About The Position

The Electronic Services Specialist position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives. Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements.

Requirements

A high school diploma or equivalent
A proven track record in customer service
Good computer/data entry and typing skills
Basic ten-key
A working knowledge of the Intranet
Must demonstrate a positive attitude, professional image, and be self-motivated
Ability to manage multiple projects and tasks simultaneously
Exceptional interpersonal communications skills
Possess a detailed working knowledge of Microsoft Word and Excel software applications that is adequate to perform the duties assigned.

Responsibilities

Work directly with other departments regarding correcting errors and answering questions related to Electronic Services.
Research and answer member questions regarding their accounts.
Respond to members’ requests, problems, and or complaints.
Investigate research requests.
Possess a detailed working knowledge of ACH.
Process EFT payrolls
Process and/or review Mobile Deposits and Image ATM check images.
Process incoming check files and check copy requests.
Process daily bill pay files and returns.
Maintain daily, monthly and quarterly reports as required.
Process card requests for ATM, Visa debit and credit.
Process Visa and ATM fraud claims and disputes.
Balance FedForward items for all branches and transmit to Federal Reserve Bank by designated cut-off times.
Represents the Credit Union with honesty, integrity and trust at all times.
Adheres to established internal policies and procedures for compliance.
Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
Be willing to perform any duty (beyond Essential Functions above) as assigned.
Provide exemplary internal customer service and foster teamwork throughout the credit union.
Communicate effectively and positively with members, coworkers, and management.
Demonstrate the ability to handle different situations; i.e., demonstrate versatility.
Be responsible in developing and maintaining a high level of product service knowledge.
Recognize and listen to member/coworker requests and/or concerns and identify their needs so they may be better served.
Assist with gathering information as required of the position and/or as requested by the supervisor.