Electronic Services Representative II

LBS Financial Credit Union•Westminster, CA

1d•$24 - $29•Onsite

About The Position

We would like to welcome an Electronic Services Representative II responsible for providing excellent service and support to Members, team members, and financial partners through professional, efficient, accurate, and knowledgeable service delivery; while also processing back office operations. A high level overview of the Electronic Services department back office operations includes the management of ACH; ATM, debit, and credit card portfolios; Automated Teller Machines (ATMs); Share Drafts; CU Online, Bill Payer; and other product support.

Requirements

High School diploma or equivalent.
Ability to ten-key, use a PC, and basic Microsoft Office application skills such as Excel, Word, and Outlook.
Ability to effectively communicate with Members, team members, partners, peers, and management. Possesses excellent verbal and written communication skills.
Possesses strong service delivery, analytical, organizational, and prioritizing skills.
Excellent attendance and punctuality.
Possess the skill set to achieve the essential job functions and responsibilities.
Basic knowledge of compliance and governmental regulations related to essential job functions and responsibilities.

Nice To Haves

A minimum of (2) years of related experience preferred within a financial institution.

Responsibilities

Provide back office operations, including but not limited to: Processing of ACH : exception items and returns; reconciliation with ACH file and Core; debit origination; Written Statement of Unauthorized Debit processing; Stop Payments; Payroll Distribution; Payroll Deduction; and Summer Savings.
ATM, Debit, and Credit Card Portfolios: ordering and blocking cards; fraud monitoring; dispute/fraud chargeback processing; reconciliation of transactions with Network and Host; and GL posting and management.
ATMs: processing incoming/outgoing adjustments; hardware fault monitoring; daily/monthly reconciliation with Network and ATMs; GL posting and management.
Share Drafts: the processing of exception items and returns; reconciliation; GL posting and management.
Mentors and assists team members with researching and resolving issues and work flows insuring duties are completed with operational, compliance, and regulatory guidelines.
Efficiently and accurately processes department functions while providing support and assistance to Members, team members, partners, and financial institutions.
Accesses internal and external applications required to properly maintain Member account transactions.