Electronic Services Representative I

LBS Financial Credit Union•Westminster, CA

12d•$22 - $25•Onsite

About The Position

We would like to welcome an Electronic Services Representative I responsible for providing excellent service and support to Members, team members, and financial partners through professional, efficient, accurate, and knowledgeable service delivery; while also processing back office operations. A high level overview of the Electronic Services department back office operations includes the management of ACH; ATM, debit, and credit card portfolios; Automated Teller Machines (ATMs); Share Drafts; CU Online, Bill Payer; and other product support.

Requirements

High School diploma or equivalent.
Extensive regulatory knowledge with a minimum of three (3) years of processing experience specific to Automated Clearing House (ACH) and/or card disputes and fraud chargebacks.
Possesses extensive knowledge of and compliance with NACHA and Green book and/or Regulation E and Regulation Z applicable to cards.
Possesses strong verbal and written communication skills.
Possesses strong service delivery, analytical, organizational, and prioritizing skills.
Possesses strong skillset relative to Microsoft Office Applications, i.e. Excel, Word, and Outlook.

Nice To Haves

Accredited ACH Professional (AAP) beneficial.
Basic knowledge of Regulation CC and Regulation D are beneficial.

Responsibilities

Provide back office operations, including but not limited to: Processing of ACH : exception items and returns; reconciliation with ACH file and Core; debit origination; Written Statement of Unauthorized Debit processing; Stop Payments; Payroll Distribution; Payroll Deduction; and Summer Savings.
ATM, Debit, and Credit Card Portfolios: ordering and blocking cards; fraud monitoring; dispute/fraud chargeback processing; reconciliation of transactions with Network and Host; and GL posting and management.
ATMs: processing incoming/outgoing adjustments; hardware fault monitoring; daily/monthly reconciliation with Network and ATMs; GL posting and management.
Share Drafts: the processing of exception items and returns; reconciliation; GL posting and management.
Mentors and assists team members with researching and resolving issues and work flows insuring duties are completed with operational, compliance, and regulatory guidelines.
Efficiently and accurately processes department functions while providing support and assistance to Members, team members, partners, and financial institutions.
Accesses internal and external applications required to properly maintain Member account transactions.