Electronic Security Service Technician

Active Security Consulting LLC•Loudoun Valley Estates, VA

8d•$30 - $45

About The Position

The Service Technician III is a senior field service resource responsible for advanced service operations, troubleshooting, and ongoing maintenance of deployed security systems across multiple client environments. The position operates with a high degree of independence, supports key client accounts, and helps maintain operational readiness through scheduled on-site service hours, ownership of assigned customer environments, and participation in a 24/7/365 on-call rotation. Critical issues may require response within a 4-hour window. The technician services integrated electronic security systems, including access control, video surveillance, intrusion detection, and supporting infrastructure. The role involves working at customer locations, potentially traveling overnight, communicating with clients, documenting work, following applicable standards and safety protocols, and maintaining company-issued tools, vehicles, and equipment.

Requirements

High school graduate or equivalent.
At least four industry certifications related to electronic security systems, networking, or systems integration.
Minimum 5 years of experience in electronic security systems, including service troubleshooting, system maintenance, and integration of access control, video surveillance, and intrusion detection systems.
Strong diagnostic and troubleshooting skills, including the ability to independently resolve complex field issues.
Ability to work independently and as part of a team.
Strong oral and written communication skills to interact with peers, supervisors, and clients.
Detail-oriented analytical and problem-solving skills.
Commitment to ongoing education related to system technologies, service practices, compliance requirements, and emerging security solutions.
Ability to travel to customer locations, including overnight travel when required, and respond to service calls.
Ability to participate in a 24/7 on-call rotation and respond to urgent service requests within defined response windows.
Ability to perform prolonged technical work, lift up to 50 pounds, work at heights, and work in indoor and outdoor environments with varying weather conditions.
Ability to pass a background check, valid driver’s license, and eligibility for U.S. Government Security Clearance.
For government roles, ability to obtain and maintain unescorted base access and a Common Access Card (CAC); eligibility criteria exclude individuals with felony convictions or misdemeanor convictions involving domestic violence or child endangerment.

Responsibilities

Perform advanced diagnostics, repairs, and preventive maintenance on integrated access control, video surveillance, intrusion detection, and supporting systems.
Serve as the primary service technician for designated client sites, maintaining scheduled on-site service hours and keeping systems operational, compliant, and properly maintained.
Provide service coverage for assigned multi-location customers by managing service tickets, coordinating repairs, and maintaining consistent service standards.
Participate in a 24/7 on-call rotation and respond to urgent requests and outages within defined service-level windows, including potential 4-hour response requirements.
Independently diagnose complex system issues, replace components, and coordinate with engineering teams as needed to restore system operation.
Communicate with clients about service tickets, system status, recommended repairs, and improvements.
Complete service reports and maintain accurate repair and maintenance documentation; ensure work meets internal standards and requirements such as ISO-9001, CMMI II, and DCAA.
Identify recurring issues and recommend long-term solutions, upgrades, or process improvements.
Travel to customer locations and respond to service calls, including overnight travel when required.
Maintain company-issued tools, vehicles, and equipment and follow safety protocols.