Electronic Security Service Technician

Active Security Consulting • Sterling, VA

7d

About The Position

Active Security designs, develops, implements, and sustains C5ISR and security solutions for commercial and U.S. Government clients. The Service Technician supports advanced service operations, troubleshooting, and ongoing maintenance across multiple client environments. Working with a high degree of independence, the technician helps maintain the operational readiness of deployed security systems and responds to service requests and system outages. The role includes scheduled on-site service hours, responsibility for assigned customer environments, and participation in a 24/7/365 on-call rotation, including potential four-hour response windows for critical issues.

The technician performs service work on integrated access control, video surveillance, intrusion detection, and supporting infrastructure. This includes advanced diagnostics, repairs, preventive maintenance, component replacement, ticket management, customer communication, and coordination with engineering teams as needed. The role also requires maintaining service records and ensuring work meets internal standards and applicable compliance requirements.

Work involves travel to customer locations, potentially including overnight travel. Technicians must be prepared to work indoors and outdoors, at heights, and in varying weather conditions; lift up to 50 pounds; and maintain company-issued tools, vehicles, and equipment. Candidates must pass a background check, hold a valid driver’s license, and be eligible for U.S. Government security clearance. Government roles require the ability to obtain and maintain unescorted base access and a Common Access Card (CAC).

Requirements

• High school graduate or equivalent.
• At least five years of experience in electronic security systems, including service troubleshooting, system maintenance, and integration of access control, video surveillance, and intrusion detection systems.
• Completion of at least four industry certifications related to electronic security systems, networking, or systems integration.
• Strong diagnostic and troubleshooting skills and ability to independently resolve complex field issues.
• Ability to work independently and as part of a team.
• Commitment to ongoing education on system technologies, service practices, compliance requirements, and emerging security solutions.
• Ability to travel to customer locations and respond to service calls, including overnight travel when required.
• Ability to participate in a 24/7 on-call rotation and respond within defined service windows.
• Strong oral and written communication skills.
• Detail-oriented, with analytical and problem-solving skills.
• Ability to pass a background check, hold a valid driver’s license, and be eligible for U.S. Government Security Clearance.
• For government roles, ability to obtain and maintain unescorted base access and a Common Access Card (CAC).
• Ability to lift up to 50 pounds, work at heights, perform prolonged technical work, and adhere to safety protocols in indoor and outdoor environments.

Responsibilities

• Perform advanced diagnostics, repairs, and preventive maintenance on access control, video surveillance, intrusion detection, and supporting infrastructure.
• Serve as the primary service technician for designated client sites, maintaining scheduled on-site service hours and keeping systems operational, compliant, and properly maintained.
• Provide service coverage for assigned multi-location customers, manage service tickets, coordinate repairs, and maintain consistent service standards across facilities.
• Participate in a 24/7 on-call rotation and respond to urgent service requests and outages within defined response windows, including potential four-hour response requirements.
• Independently diagnose complex system issues, replace components, and coordinate with engineering teams when needed to restore systems.
• Communicate with clients about service tickets, system status, recommended repairs, and improvements.
• Complete service reports and maintain accurate records of repairs and maintenance.
• Ensure work meets internal standards and applicable requirements, including ISO-9001, CMMI II, and DCAA.
• Identify recurring issues and recommend long-term solutions, upgrades, and process improvements.
• Travel to customer locations and respond to service calls, including overnight travel when required.
• Maintain company-issued tools, vehicles, and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED