Electronic Security Service Technician

i2G Systems•Jerome Township, OH

About The Position

The Electronic Security Service Technician installs, services, troubleshoots, and maintains electronic security systems, including video surveillance, access control, intrusion detection, alarms, and related low-voltage equipment. The role ensures systems operate reliably, meet customer requirements, and comply with industry standards. The position includes on-site and remote customer support and field work; the preferred location is Cleveland or Columbus, Ohio. i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection, biometrics, fence sensors, radars, ground sensors, and anti-drone technologies. Its services include design, project management, commissioning, and enterprise technology integrations. The company’s mission is to provide products and services that meet customer needs and help protect what matters most.

Requirements

Experience with electronic security systems, including video, access, and intrusion systems.
Strong understanding of IP networking, switches, PoE, and basic routing.
Ability to use diagnostic tools such as a multimeter, cable tester, and laptop-based utilities.
Knowledge of low-voltage wiring standards and installation best practices.
Strong problem-solving and customer-service skills.
Ability to work independently in the field.
Valid driver’s license and ability to lift equipment and work on ladders.
Ability to meet and maintain certifications, licenses, and/or registrations required by applicable state laws and electronic security regulations in the states worked.
Willingness to participate in and pass the company’s pre-employment screening process, including a background investigation and drug screening.
If applicable, ability to maintain a safe driving record and valid driver’s license to fulfill travel requirements.

Responsibilities

Install, configure, and test CCTV/IP camera systems, NVRs/VMS platforms, and networked security devices.
Install and service access control systems, including card readers, door hardware, controllers, and biometrics.
Diagnose and repair intrusion alarm systems, sensors, panels, and communication modules.
Perform preventive maintenance, system inspections, and firmware or software updates.
Run, terminate, and label low-voltage cabling, including Cat5/6, coax, and fiber.
Read and interpret blueprints, wiring diagrams, and technical schematics.
Provide on-site and remote technical support to customers and internal teams.
Document service activities, parts used, and system configurations.
Ensure compliance with safety standards, company policies, and local regulations.
Collaborate with project managers, engineers, and vendors to resolve complex issues.