Electronic Payments Specialist

Royal Credit Union•Eau Claire, WI

1d•Hybrid

About The Position

If you thrive on accuracy and enjoy helping others, this role is for you. Become an Electronic Payments Specialist at Royal Credit Union! In this role, you’ll support Members and team members with card products, check processing, and electronic transactions, while helping solve problems and keeping every transaction running smoothly and accurately. Royal Credit Union is dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Requirements

High School Diploma or Equivalent
One year Customer Service Experience
Must be bondable upon hire
Working knowledge of basic accounting principles and regulatory requirements for electronic payments and negative share accounts.
Strong sense of customer service with excellent written and verbal communication skills to support Members and team members.
Excellent time management and organizational skills; able to work efficiently in a high-volume environment under multiple deadlines and changing priorities.
Analytical and critical thinking skills to research, solve problems, and make decisions regarding complex daily work; effective problem-solving skills to identify, research, propose, and execute resolutions.
Readily learns new technologies and uses Royal’s digital solutions; works independently on assigned tasks within a team environment with meticulous attention to detail.

Nice To Haves

Associate's Degree in Accounting or Business Management
Experience working in a financial institution or related experience

Responsibilities

Provide multi-channel product support to Royal Credit Union team members and Members for all Royal's card products, check processing and electronic transactions.
Processing of daily manual payroll, transaction adjustments, and reviewing/maintaining reports.
Providing the highest level of service to internal and external members.
Answering questions, using logical reasoning to research and solve problems and perform transactions.