Electronic Payments Manager

Stanford Federal Credit Union•Palo Alto, CA

17d•$115,000 - $140,000

About The Position

Electronic Payments Manager Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Requirements

Five years related experience in financial services
One year managing other employees preferred
A four-year degree (BS, BA, BSC, etc.) from an accredited College or University preferred; or equivalent combination of education and experience.
AAP/NCP is a plus.
In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control)
Strong customer service and interpersonal skills.
Proficient in Microsoft Excel and Word.

Responsibilities

Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions. Ensure all activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures. Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.
Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.
Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.
Cross-train on all department functions and serve as a hands-on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll Benefit $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources