Electronic Health Record Services Specialist II

Glacial Ridge Hospital District•Glenwood, MN

12h•Onsite

About The Position

Advance Healthcare Technology. Support Patient Care. Grow with Us. Glacial Ridge Health System is seeking a skilled and service-minded Electronic Health Record (EHR) Services Specialist II to join our dedicated team. Duties and Responsibilities require you to be on-site in Glenwood, MN. This is not a remote position. Do you enjoy problem-solving, helping others, and improving systems? This position is the perfect opportunity to combine your tech knowledge with your passion for supporting healthcare teams. The Electronic Health Record (EHR) Services Specialist II serves as a key support contact for the facility-wide use of our Electronic Medical Record (EMR) system. This role is responsible for ensuring optimal use and continuous improvement of MEDITECH and related third-party software to support efficient workflows across all departments. The Specialist provides training, troubleshooting, and hands-on support to staff, helping them make the most of our EHR.

Requirements

Must have a strong background in customer service.
Must have experience with computers.
Must be conscientious about doing work carefully and accurately.
Friendly, courteous, and responsible.
Ability to be trained to operate software applications.
Works well without supervision.
Detail-oriented.
Ability to read and communicate effectively.
Strong written and verbal skills.
Basic computer knowledge.
Decision-making and problem-solving.
Team building.
Must adhere to HIPAA confidentiality standards.
Must adhere to the Keys to Heartfelt Care.
Must be able to perform the physical requirements of the position.

Nice To Haves

Experience with MEDITECH and related third-party software.

Responsibilities

Responsible for staying up to date on MEDITECH features and functionality.
Deliver solutions that will improve workflow and productivity.
Responsible for making sure Glacial Ridge Health System is using both the Clinical & Financial systems of MEDITECH to their full potential. This may require research gathering from MEDITECH and Glacial Ridge Health System.
Assist all departments with implementation and troubleshooting.
Create instructional workflow documents detailing processes for EMR users.
Assist the EHR Services Manager with maintenance, permissions, and setup as needed.
Responsible for training employees using the MEDITECH applications and any other software that assists with the EMR. (Financial & Clinical)
Required to attend meetings, training sessions, and conference calls when applicable.
Required to log issues and resolutions in Samanage.