Electronic Health Record Database Administrator

Ozaukee County•Port Washington, WI

4d•$37 - $42•Hybrid

About The Position

The Electronic Health Record (myEvolv and Harmony) Systems Administrator is a strategic professional position responsible for the strategic administration, configuration, optimization, maintenance, and continuous improvement of the Department's enterprise Electronic Health Record (EHR) systems. The incumbent serves as the Department's primary administrator and functional leader for Netsmart myEvolv and the legacy Harmony application, ensuring these systems effectively support clinical services, case management, fiscal operations, quality assurance, regulatory compliance, and organizational performance. This position functions at the intersection of information technology, business operations, quality improvement, fiscal management, and human services program administration. Unlike a traditional information technology support position, the Systems Administrator partners directly with executive leadership, division managers, supervisors, fiscal staff, Information Technology, software vendors, and state agencies to ensure the Department's electronic systems continuously evolve to meet changing operational, regulatory, and strategic needs. The incumbent is responsible for administering system configuration, electronic documentation, user security, workflow automation, reporting, analytics, interfaces, software implementation, vendor coordination, system testing, data governance, and organizational change management. Through collaboration with leadership and program staff, the position identifies opportunities to streamline business processes, improve documentation quality, enhance productivity, strengthen compliance, optimize reimbursement, and leverage technology to improve service delivery across all Human Services programs. The Systems Administrator serves as the Department's primary resource for translating operational and regulatory requirements into effective electronic solutions. This includes evaluating business processes, recommending technology enhancements, designing electronic workflows, developing reporting and performance measures, and implementing system improvements that support evidence-based decision making and continuous organizational improvement. The position also serves as the Department's liaison to Netsmart, County Information Technology, state agencies, contracted providers, and other external stakeholders regarding system administration, software enhancements, data exchanges, security, regulatory requirements, and technology initiatives. The incumbent leads system implementations, software upgrades, testing efforts, workflow redesign, and enterprise technology projects while promoting best practices, user adoption, and continuous improvement throughout the organization. Success in this role requires advanced technical knowledge, exceptional analytical and problem-solving abilities, strong project management skills, effective communication, and a comprehensive understanding of Human Services operations, electronic health records, Medicaid reimbursement, regulatory compliance, and organizational change management. The position is expected to provide strategic leadership that maximizes the Department's investment in technology while supporting Ozaukee County's mission of delivering high-quality, efficient, and innovative Human Services to the community.

Requirements

Bachelor's degree from an accredited college or university in Information Systems, Computer Science, Health Information Management, Health Care Administration, Business Administration, Public Administration, Information Technology, Management Information Systems, Data Analytics or a closely related field.
Equivalent combinations of education and progressively responsible professional experience may be considered.
Minimum of three (3) years of progressively responsible experience administering enterprise Electronic Health Record systems or comparable business applications.
Experience supporting enterprise software implementations.
Experience with database reporting and business intelligence tools.
Experience coordinating technology projects.
Experience developing technical documentation and user training.
Experience collaborating with multidisciplinary stakeholders.
Two to three years’ human services experience
Enterprise Electronic Health Record administration.
Netsmart myEvolv administration.
Legacy system administration.
Database concepts.
Microsoft SQL Server.
SQL query development.
Crystal Reports.
SQL Server Reporting Services.
Microsoft Power BI.
Microsoft Office 365.
Microsoft Power Platform.
Business Intelligence concepts.
Data visualization.
Workflow automation.
Systems integration.
Information security principles.
Cybersecurity awareness.
Electronic forms development.
Software testing methodologies.
System configuration management.
HIPAA Privacy Rule.
HIPAA Security Rule.
42 CFR Part 2.
Wisconsin Department of Health Services regulations.
Medicaid documentation standards.
Human Services operations.
Information governance.
Records management.
Internal controls.
Quality assurance principles.
Strategic planning.
Project management.
Vendor management.
Business process improvement.
Organizational change management.
Analytical problem solving.
Written communication.
Verbal communication and presentation skills.
Collaboration and relationship building.
Customer service, professionalism, and ethical judgment.
Ability to analyze complex operational issues, translate business needs into technical solutions, exercise sound professional judgment, maintain confidentiality, adapt to changing priorities, manage multiple concurrent projects, facilitate productive collaboration among diverse stakeholders, and communicate technical information effectively to both technical and non-technical audiences.

Nice To Haves

Experience administering Netsmart myEvolv.
Experience supporting Harmony Electronic Health Record.
Experience within Human Services, Behavioral Health, Public Health, or Healthcare organizations.
Experience supporting Wisconsin Medicaid documentation and reimbursement.
Microsoft SQL Server experience.
SQL query development.
Crystal Reports.
SQL Server Reporting Services (SSRS).
Microsoft Power BI.
Microsoft Power Platform.
HL7 interfaces.
API integration.
Data warehouse development.
Data governance initiatives.
Business Intelligence development.
Lean or Lean Six Sigma experience.
Project Management Professional (PMP) certification.
Change Management certification.
Certified Professional in Healthcare Information and Management Systems (CPHIMS).
Experience facilitating multidisciplinary workgroups.
Experience developing enterprise reporting solutions.

Responsibilities

Administers, configures, maintains, and optimizes the Netsmart myEvolv Electronic Health Record system.
Maintains legacy Harmony applications to support historical records, reporting, audits, and ongoing operational needs.
Configures user accounts, security roles, permissions, organizational structures, and role-based access controls.
Develops and maintains electronic documentation templates, assessments, treatment plans, progress notes, and clinical workflows.
Configures electronic forms, alerts, reminders, business rules, service codes, billing tables, and automated workflows.
Performs advanced system configuration to support evolving departmental business requirements.
Coordinates software upgrades, patches, hot fixes, releases, and system enhancements.
Develops testing plans and validates system functionality prior to implementation.
Maintains production, testing, and training environments.
Identifies, analyzes, and resolves complex application issues affecting system performance or user functionality.
Serves as primary liaison between the Department and Netsmart regarding system support and enhancement requests.
Coordinates software issue resolution with County Information Technology and external vendors.
Evaluates new software modules and recommends implementation opportunities.
Develops and maintains technical documentation related to system configuration and administration.
Maintains system configuration standards and change management documentation.
Coordinates implementation of new functionality supporting departmental initiatives.
Monitors system performance and recommends improvements.
Ensures business continuity through backup validation, disaster recovery planning, and contingency procedures.
Supports enterprise application integrations with county and state systems.
Evaluates emerging technologies and industry best practices to improve department operations.
Participates in strategic technology planning.
Maintains detailed records of system modifications and configuration changes.
Coordinates user acceptance testing for software enhancements.
Develops implementation timelines and deployment strategies.
Performs other enterprise system administration activities as required.
Designs and develops operational dashboards and executive reports.
Creates and maintains SQL queries supporting operational and fiscal reporting.
Develops Crystal Reports, SQL Server Reporting Services (SSRS), Power BI dashboards, and other analytical tools as appropriate.
Produces recurring operational, clinical, fiscal, and management reports.
Supports state and federal reporting requirements.
Assists with Medicaid reporting and reimbursement documentation.
Monitors departmental performance indicators and key performance measures.
Develops automated reporting solutions.
Validates report accuracy and data integrity.
Performs data analysis to identify operational trends and opportunities for improvement.
Assists leadership with forecasting, workload analysis, and resource planning.
Supports quality assurance initiatives through data analysis.
Develops custom reports supporting accreditation, audits, and program evaluations.
Coordinates data extraction requests.
Assists leadership with Board reports and strategic planning initiatives.
Administers user security and access management.
Maintains compliance with HIPAA Privacy and Security Rules.
Supports compliance with 42 CFR Part 2 confidentiality requirements.
Supports compliance with Wisconsin DHS regulations, Medicaid requirements, and applicable federal regulations.
Performs periodic user access reviews.
Conducts security and documentation audits.
Monitors data integrity and documentation quality.
Develops and maintains EHR administrative policies and procedures.
Coordinates corrective actions resulting from audit findings.
Supports external auditors and regulatory reviewers.
Maintains documentation supporting security standards.
Recommends improvements to data governance practices.
Analyzes existing departmental workflows.
Identifies opportunities to improve efficiency through automation.
Designs electronic workflows supporting departmental business processes.
Collaborates with program managers to redesign documentation processes.
Eliminates duplicate data entry where feasible.
Evaluates business process improvements utilizing system functionality.
Develops electronic forms supporting operational efficiencies.
Implements workflow improvements following leadership approval.
Develops training curricula and instructional materials.
Conducts new employee and advanced user training.
Serves as the department's primary resource for advanced application support.
Develops user guides, standard operating procedures, and reference materials.
Coordinates communication regarding software updates and enhancements.
Provides consultation to supervisors and managers regarding system functionality.
Mentors departmental super users.
Supports organizational change management initiatives.
Leads implementation of new software modules and technology initiatives.
Coordinates project planning, timelines, testing, and implementation activities.
Facilitates project meetings and implementation workgroups.
Serves as project manager for assigned EHR initiatives.
Coordinates vendor relationships and service agreements.
Evaluates vendor performance and recommends contract improvements.
Participates in countywide technology committees and strategic planning efforts.
Advises leadership regarding technology investments and future system enhancements.
Maintains professional knowledge through continuing education, conferences, user groups, and professional organizations.
Assists with emergency operations and continuity of government activities as assigned.
Participates on departmental, countywide, regional, and state committees as assigned.
Performs other duties, projects, and responsibilities as assigned by the Fiscal Operations and Strategic Services Manager or Human Services Director.