Electronic Health Record Application Support I

Compass Health Network • Clinton, MO

13d • Remote

About The Position

Support Systems That Support Care – Join Us as an EHR Application Support Specialist Schedule: Monday - Friday 10:00am - 6:00pm. Remote position open to Missouri residents only. As an EHR Application Support Specialist, you’ll help keep our electronic health records (EHR) systems running smoothly so our care teams can focus on what matters most—serving individuals and communities. You'll provide frontline technical support to staff across the organization, ensuring they can use our software systems effectively and confidently to deliver high-quality care and services. This is a great opportunity for someone who enjoys solving problems, supporting others, and making a meaningful impact behind the scenes. If you’re technically savvy, detail-oriented, and committed to improving user experience, this remote role is a strong fit.

Requirements

• High School/GED required
• At least three (3) years of equivalent work experience required if no bachelor’s degree
• Experience with troubleshooting principles, methodologies, and issue resolution techniques
• Very strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Missouri residents only

Nice To Haves

• Bachelor’s degree preferred in computer science or related field
• Are a strong communicator who can translate technical solutions into plain language
• Thrive in a fast-paced, problem-solving environment
• Are detail-focused and love tracking issues through to resolution
• Enjoy helping others feel confident and capable using technology
• Are driven by purpose and want your work to support better health outcomes

Responsibilities

• Provide Tier I support for EHR users by troubleshooting software and application issues
• Log, track, and resolve support tickets from internal users using a ticketing system
• Test software updates and fixes, ensuring successful resolution and user satisfaction
• Analyze patterns in support requests to prevent recurring issues
• Communicate effectively with users and collaborate with the EHR team for escalated concerns
• Support application testing and user training during new software rollouts and upgrades
• Serve as part of the team's on-call rotation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees