Electronic Health Record Analyst II - Behavioral Health and Recovery Services (Open and Promotional)

County of San Mateo•San Mateo, CA

14d•Hybrid

About The Position

San Mateo County Health is hiring an Electronic Health Record Analyst II to configure, build, and maintain Epic applications supporting Behavioral Health and Recovery Services (BHRS). Under general supervision, the analyst provides application support and user training, maintains behavioral health-specific configurations and security, supports system design, development, implementation, testing, updates, integrations, and maintenance, and evaluates user, system, and application needs and potential solutions. The position also provides data analysis and technical assistance to system users. The analyst serves as a liaison between BHRS clinical and operational leaders, recovery-focused program staff, and Health IT, translating behavioral health workflows into EHR configuration and ensuring Epic supports county behavioral health regulatory, clinical, and program needs. Duties may include supporting outpatient mental health, substance use disorder treatment, crisis services, and community-based recovery programs; configuring workflows and documentation tools; supporting regulatory compliance and charge capture; troubleshooting, testing, training, upgrades, go-lives, and ongoing system maintenance. At the II level, the position provides rotating on-call support. There is one regular vacancy in the Health IT Division, located in South San Francisco or San Mateo, California. The position is currently hybrid, with on-site and remote work based on business need and subject to change. Travel and driving throughout the county are required to perform job duties; travel outside the county for training is also required. Epic certification is required at hire in EpicCare Ambulatory or Inpatient. Epic Behavioral Health proficiency is strongly preferred.

Requirements

Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.
Epic certification in EpicCare Ambulatory or Inpatient at hire.
Maintain Epic training credentials through Epic’s Continuing Epic Education (CEE) program and complete additional training required to maintain certifications, proficiencies, and badges.
Knowledge of electronic health record systems, specifically Epic software applications.
Knowledge of system configuration, system setup, application tables, and the design, implementation, testing, updating, maintenance, evaluation, and analysis of these systems.
Knowledge of clinical applications, regulatory standards, application functionality and content, and associated workflows.
Knowledge of customer service principles, policies, procedures, business operations, and project management principles and methodologies.
Ability to collaborate with multidisciplinary teams and learn and retain knowledge of assigned applications.
Ability to troubleshoot application issues and system errors and manage complex, multitasked assignments.
Ability to follow naming and numbering conventions and security classification standards.
Ability to configure, implement, maintain, and evaluate Epic modules and platforms.
Ability to design, modify, and implement testing processes and create security classification templates.
Effective oral and written communication skills.
Ability to prioritize, manage time efficiently, lead meetings, resolve conflicts, perform under pressure with tight deadlines, and motivate key process stakeholders.
Ability to become cross-functional in one or more applications.
Ability to travel outside the county for training.
Any combination of education and experience that provides the required knowledge, skills, and abilities is qualifying.

Nice To Haves

Epic Behavioral Health proficiency.
Epic certification in EpicCare Ambulatory or Inpatient, preferably with Behavioral Health proficiency, and hands-on configuration experience in a live production environment.
Direct experience configuring and supporting behavioral health build in Epic, preferably in a county, behavioral health department, community mental health center, or substance use disorder treatment program.
Working knowledge of behavioral health regulatory requirements, including 42 CFR Part 2 confidentiality protections and related state and federal mandates.
Experience working directly with operational leaders and program managers in a behavioral health environment and translating clinical priorities into system requirements.
Working knowledge of behavioral health billing, charge capture, and revenue cycle workflows.
Familiarity with behavioral health and recovery services workflows, patient populations, and service models, including crisis intervention, co-occurring disorder treatment, and community-based care coordination.
Experience with lifecycle management from project initiation through implementation, training, and ongoing troubleshooting.
Exceptional customer service skills and ability to build trust and effective working relationships with frontline clinical staff, supervisors, and program leadership.
Experience providing consultation to customers or end users, documenting business and technical problems, and identifying requirements for technical and non-technical audiences.
Excellent written and verbal communication with internal and external stakeholders.
Ability to establish and maintain effective working relationships.
Self-starter able to work independently and as a team member.
Excellent time management and ability to set priorities and adjust to meet deadlines.
Experience working in a diverse work environment, including with staff who provide care and services for patients or clients.
Ability to learn and apply newly acquired skills on the job.

Responsibilities

Serve as the primary EHR liaison for assigned BHRS programs, including outpatient mental health clinics, substance use disorder treatment programs, crisis services, and community-based recovery support teams.
Collect, analyze, and document clinical business operations and workflows unique to behavioral health settings.
Meet with program leaders, managers, and clinical supervisors to assess EHR requests and translate operational and clinical needs into technical requirements.
Configure and maintain Epic features such as screening tools, note templates, outcome measures, referral workflows, and clinical decision support tools tailored to behavioral health populations.
Support compliance with behavioral health regulatory and documentation standards, including applicable federal regulations such as 42 CFR Part 2.
Support charge capture workflows for ambulatory behavioral health encounters and accurate billing configuration in Epic.
Identify, analyze, and recommend improvements to operational processes, system automation, and information flows.
Serve as a first point of contact for BHRS clinical, administrative, and operational users and vendors on EHR issues; troubleshoot problems and respond to inquiries.
Perform analytical duties related to the design, implementation, and maintenance of EHR information systems and applications.
Implement testing requirements and processes, facilitate end-user and hardware testing, and maintain test environments.
Evaluate new module releases, test new modules and system upgrades, and assess behavioral health-specific impacts.
Work with end users and vendors on project design issues and resolve vendor production support issues.
Respond to user questions and concerns and recommend solutions.
Provide on-site support during go-lives and system upgrades at BHRS clinics and program sites.
Keep trainers and end users informed about new functionality and system changes affecting clinic and program operations.
Analyze data conversion needs.
Ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions.
Provide rotating on-call support at the EHR Analyst II level.
Analyze new-release functionality, identify impacts, make recommendations, and review and test changes.
Participate in disaster recovery measures.
Ensure quality assurance processes are followed, including change management and testing.