Financial Services Manager I - Environmental Health Services (Open & Promotional)

County of San Mateo•San Mateo, CA

4d•Onsite

About The Position

San Mateo County Health’s Environmental Health Services division is seeking a highly qualified, fiscally and technically skilled professional to coordinate financial operations, lead data analysis and visualization, and design, implement, and evaluate a customer service and continuous improvement program. This is the first-level management classification in the Financial Services series, responsible for supervising and coordinating financial support and operational functions within a department, major work unit, or program area with Countywide impact. Functions may include financial management, revenue collection, management analysis, research, program evaluation, and related administrative and operational activities. The position is a regular, full-time role located in San Mateo, California. The incumbent may occasionally travel throughout the County to attend meetings or perform other job-related duties. As a member of the Environmental Health Services management team, the Financial Services Manager I focuses on fiscal stewardship, data-driven operational oversight, customer service evaluation, and continuous improvement. The role manages a diverse portfolio of complex fiscal and analytical projects, requiring financial management, analytical, supervisory, communication, and project management skills. The incumbent works with multiple datasets and information systems, identifies operational improvement opportunities, and translates findings into practical recommendations. Reporting to the Environmental Health Services Director, the incumbent exercises independent judgment, contributes to organizational strategy, supports staff development, and collaborates with leaders across the Division and County. The role helps advance programs, policies, and strategies that support the County’s mission of promoting and protecting residents’ health and well-being. The eligible list established through this recruitment may also be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Requirements

Equivalent to a bachelor’s degree from an accredited college or university in business administration, information systems, science, or another field relevant to the position.
Three years of progressively responsible experience performing a broad range of financial, data analytics, or customer service-related duties.
Knowledge of public-sector fiscal operations, financial management, research methods, and planning.
Knowledge of County government administration, including departmental operations, organization, and service delivery.
Knowledge of employee training, supervision, performance evaluation, and development practices.
Knowledge of systems analysis, process evaluation, and systems design methods.
Knowledge of computer systems, data management tools, and software applications used in County operations.
Ability to coordinate activities across departments, programs, and external agencies.
Ability to analyze moderately complex to highly complex administrative, financial, and operational issues and develop effective recommendations for procedural and operational improvements.
Ability to interpret departmental policies, guidelines, and procedures and recommend improvements to business processes, analytical methods, and reporting practices.
Ability to supervise, evaluate, train, and support assigned personnel.
Clear and effective oral and written communication skills, including presenting analytical findings and recommendations to technical and nontechnical audiences.
Ability to establish and maintain effective working relationships with employees, management, stakeholders, and others.
Ability to exercise sound judgment, manage competing priorities, and advance continuous improvement initiatives.

Nice To Haves

At least four years of progressively responsible experience performing a broad range of financial, administrative, analytical, or technical duties, including at least two years of supervisory or management experience.
Familiarity with fiscal operations and financial controls in a public agency or similarly regulated environment.
Ability to plan, develop, and conduct complex analyses using fiscal, customer service, and programmatic datasets.
Working knowledge of customer relationship management systems, preferably Salesforce-based platforms.
Understanding of government administration, public-sector financial management, data analysis, and data visualization.
Strong communication skills, including active listening, proofreading, and editing.
Demonstrated commitment to continuous improvement, operational efficiency, fiscal accountability, and service quality.

Responsibilities

Evaluate, monitor, and implement best practices for financial operations, including accounts receivable, revenue collection, and cash handling, to strengthen fiscal accountability, accuracy, efficiency, and internal controls.
Lead and coordinate data analysis and visualization initiatives across fiscal, administrative, and programmatic functions, translating complex data into actionable information for management decisions and program improvement.
Collaborate with staff and program leaders to develop and implement monitoring tools, performance measures, reporting mechanisms, and procedures that promote accountability and consistency.
Research, develop, and implement a customer service and continuous improvement program to collect and analyze feedback, identify service gaps and improvement opportunities, and monitor corrective actions in a regulatory environment.
Supervise and coordinate financial, administrative, operational, and staff activities within the assigned department or program area.
Support day-to-day operations, project implementation, and resolution of complex administrative and operational issues.
Represent the Division in discussions with County Health leadership and other County stakeholders on assigned matters.
Lead or support complex fiscal, analytical, and cross-program initiatives requiring collaboration, critical thinking, sound judgment, and project management.
Improve accounts receivable and cash-handling practices, including processes involving invoices to thousands of entities annually.
Prioritize data analysis initiatives with management and program leadership and align analytical work with organizational goals.
Develop analytical reports and performance measures to assess compliance, internal consistency, data integrity, and process effectiveness; oversee audience-appropriate data visualizations.
Develop, maintain, and oversee statistical reporting systems; direct statistical research, cost analyses, and program evaluations as needed.
Analyze fiscal and program-related processes and direct automation or improvement of recordkeeping, reporting, and analytical functions.
Design, recommend, and implement systems, procedures, forms, and instructions for customer service and continuous improvement.
Evaluate organizational structures, program activities, and internal procedures, and recommend improvements to operational effectiveness, service delivery, and resource utilization.
Perform related duties as assigned.