About The Position

Works with Information Systems and other department management to develop and implement EDI solutions for automated electronic business with customers, vendors, and other institutions. Performs software development for internal and external applications and interfaces. The role supports current live interfaces on Orion Rhapsody Interface Engines, monitors Epic error logs and queues, and oversees data integration for special projects such as clinic acquisitions and direct connections with other healthcare entities. The position maintains EDI system stability and availability, monitors system health, troubleshoots data exchange processes, and coordinates application changes, implementations, upgrades, and testing. It serves as a liaison between Information Systems and other departments, providing data integration solutions that support clinical, financial, and general business operations while ensuring transmitted information is secure and high quality. This is a hybrid, non-patient-facing position with no supervisory or budget responsibility.

Requirements

  • At least 5 years of computer programmer/analyst experience.
  • Epic Bridges Certification required.
  • Must have at least one of the following: Rhapsody Professional Certification; two active industry certifications (for example, HIMSS); or a master's degree in IT or a computer-related field.
  • Advanced knowledge of database layouts, data items, and design theory.
  • Knowledge of HL7 and experience transferring data between systems.
  • Knowledge of TCP/IP, FTP, and multi-tiered systems.
  • For positions primarily supporting Epic applications, vendor certification is required within four months of the last date of training for a given certification track; failure to achieve certification within that timeframe requires voluntary resignation from the position.
  • Ability to provide on-call application support as part of 24x7 support coverage.

Nice To Haves

  • Knowledge of at least one scripting language.
  • Master's degree in IT or a related computer field is preferred; it may substitute for Rhapsody certification or two active industry certifications.

Responsibilities

  • Follow operational processes to maintain system stability and availability; test system changes and coordinate their release through the defined change-management process.
  • Communicate application downtime procedures and assess EDI system health, identify failing processes, and recommend efficiency improvements.
  • Create and maintain documentation for application functionality, support, testing, downtime, and restoration; assist with end-user education.
  • Coordinate with vendors on application installations, updates, and upgrades, and manage implementations and related activities.
  • Work with end-users to optimize workflows and implement application changes based on user recommendations and leadership approval.
  • Prioritize changes needed to meet regulatory, safety, and financial requirements.
  • Monitor EDI health daily and drive timely resolution of issues requiring attention.
  • Review and implement data-exchange best practices; understand and debug programming control structures.
  • Serve as liaison between Information Systems and other departments to understand requirements and provide data-integration solutions.
  • Provide application on-call support to ensure 24x7 support coverage and assist staff with priorities assigned by the immediate supervisor.
  • Apply customer-service practices, communicate service levels and status, maintain customer satisfaction, monitor industry trends, and develop solutions that meet customer needs.
  • Design, write, test, and implement data-interface applications between third-party vendors and Stormont Vail Health.
  • Coordinate the design, development, evaluation, implementation, and monitoring of interface requirements and technology supporting clinical, financial, and business information sharing.
  • Ensure the quality and security of information transmitted through enterprise interfaces.
  • Maintain knowledge of systems and their interface needs, including Micro/Lab, ADT, and Radiology.
  • Use tools such as Perl, Microsoft scripting, Java, and JavaScript to monitor interface stability, manipulate and transfer data, and proactively detect process or program problems.
  • Support live interfaces on Orion Rhapsody Interface Engines and monitor Epic error logs and error queues.
  • Oversee data integration for special projects, including clinic acquisitions and direct data connections with other healthcare entities.
  • Comply with Stormont Vail Health policies, standards, mandatory training, and requirements; perform other duties as assigned.
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