About The Position

Works with Information Systems and other department management to implement and develop EDI solutions for automated electronic business with customers, vendors, and other institutions. Performs software development for internal and external applications and interfaces. The role supports EDI and data integration across clinical, financial, and general business operations, ensuring the quality and security of transmitted information. The position maintains and monitors live interfaces on Orion Rhapsody Interface Engines, Epic error logs and queues, and overall EDI health. It designs, develops, tests, and implements interfaces with third-party vendors and healthcare entities, including work supporting special projects such as clinic acquisitions. The role collaborates with end users, IS staff, vendors, and other departments to support system stability, coordinated changes, workflow optimization, and timely resolution of issues. It includes on-call support to ensure 24x7 application coverage. This is a hybrid, remote-capable position and is not patient-facing. Remote work requires a quiet, distraction-free workspace that meets security and privacy standards, stable electricity, and internet upload and download speeds of at least 25 Mbps. The employee must dedicate attention to job duties during working hours, follow agreed break and attendance schedules, and comply with Stormont Vail’s Remote Worker Policy and annual Remote Work Agreement. The role has no supervisory or budget responsibility.

Requirements

  • Advanced knowledge of database layouts, data items, and design theory.
  • Knowledge of HL7 and experience transferring data between systems.
  • Knowledge of TCP/IP, FTP, and multi-tiered systems.
  • Epic Bridges Certification is required.
  • Must have at least one of the following: Rhapsody Professional Certification; two active industry certifications (for example, HIMSS); or a master’s degree in IT or a computer-related field.
  • Some vendor application support requires formal certification. For positions primarily supporting Epic applications, vendor certification is required within four months of the last date of training for a given certification track; if certification is not achieved within that timeframe, the employee will voluntarily resign from the position.

Nice To Haves

  • Knowledge of at least one scripting language.
  • Five years of computer programmer/analyst experience.

Responsibilities

  • Follow operational processes to maintain system stability and availability.
  • Test system changes in a test environment and coordinate their implementation with IS staff through the defined change management process.
  • Communicate appropriate application downtime procedures.
  • Identify failing processes, assess EDI system health, and recommend efficiency improvements.
  • Create and maintain documentation covering application functionality, support, testing, downtime, and restoration.
  • Assist with end-user education.
  • Coordinate with vendors on installation of new applications, updates, and upgrades.
  • Manage implementations, upgrades, and related activities using project management skills.
  • Work with end users to optimize system use, with particular attention to workflow.
  • Develop and implement application changes based on user recommendations and leadership approval.
  • Prioritize changes needed to meet regulatory, safety, and financial requirements.
  • Monitor EDI health daily and drive prompt resolution of issues requiring attention.
  • Review and implement data-exchange best practices.
  • Understand and debug control structures in computer programming.
  • Serve as a liaison between IS and other departments to understand requirements, scope needs, and provide data integration solutions.
  • Provide on-call application support to ensure 24x7 coverage.
  • Apply customer service practices, including communicating service levels, providing status reports, maintaining customer satisfaction, tracking industry trends and changes, and creating solutions that meet customer needs.
  • Design, write, test, and implement data-interface applications between third-party vendors and SVH.
  • Read and interpret different programming languages and scripts.
  • Coordinate the design, development, evaluation, implementation, and monitoring of interface requirements and technology supporting information sharing for clinical, financial, and general business operations.
  • Ensure the quality and security of information transmitted through interfaces across the enterprise.
  • Maintain knowledge of systems and interface needs, including Micro/Lab, ADT, and Radiology domain knowledge.
  • Use tools such as Perl, Microsoft scripting, Java, and JavaScript to monitor interface stability, manipulate and transfer data, and proactively detect process or program problems.
  • Support live interfaces on Orion Rhapsody Interface Engines.
  • Monitor Epic error logs and error queues.
  • Oversee data integration for special projects, including clinic acquisitions and direct data connections with other healthcare entities.
  • Comply with Stormont Vail Health policies, standards, mandatory training, and requirements; perform other duties as assigned.
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