Electronic Banking Specialist

Millbury Federal Credit•Millbury, MA

20h•Onsite

About The Position

The Electronic Banking Specialist performs a variety of financial and non-financial maintenance tasks, as well as a variety of tasks related to the daily operations of the Electronic Banking Department, including, but not limited to, online banking, wires, ACH, ATM / Debit Card, and merchant services. Additionally, the incumbent cross trains to be proficient in all Electronic Banking daily operations, rotates and works all operational areas of the department, and provides support for members and bank staff regarding electronic products and services.

Requirements

High school diploma or G.E.D. required
Excellent verbal and written communication skills / interpersonal skills / customer service skills.
Ability to solve problems
Strong attention to detail
Excellent organizational skills and time-management skills, with a proven ability to meet deadlines.
General understanding of math, computers, and Microsoft Office applications.

Responsibilities

Provide service and support to external members, internal bank staff, and other personnel regarding Electronic Banking.
Ensure prompt and courteous response to all inquiries.
Work closely with branches to maintain member records.
Coordinate the workflow with other departments, as needed.
Process and maintain wire transfers, foreign currency orders, ACH, returned items, sweep accounts, savings transfer management, internet banking issues, bill payment issues, and other electronic banking functions.
Maintain and order ATM and Debit cards, monitors fraud, and processes chargebacks.
Print daily notices.
Review daily reports for quality control and perform any necessary filing.
Ensure all work is processed in compliance with BSA and OFAC.
Has thorough knowledge of regulatory and compliance issues for all services performed.
Maintain confidentiality of member account information.
Follow established policies and procedures in responding to inquiries and requests.
Is proficient in the following programs / tools necessary for operation: STARS (Bankers Bank Northeast) – Wires and Foreign Currency RIM – Check Returned Item Maintenance Fedline Advantage – Wire transfers Fiserv Access Manager – Retail Internet Banking PartnerCare – CheckFree Bill Pay Transfer Management System (TMS) – Internal Transfers Fiserv EFT and Card Management System (CMS) – ATM / Debit Card System eStatements ImageView – Check Images Fiserv Source Capture Nautilus – Report View ACH Sweep Accounts Cleartouch Verafin – CTRs and OFAC
Perform other duties as assigned.