Electronic Banking Specialist

Horizon Bank Texas • Temple, TX

3d • Onsite

About The Position

The Electronic Banking Specialist is a key member of the Operations team, providing expertise and support for Horizon Bank’s electronic banking products and services. This role helps employees and customers troubleshoot issues, resolve problems, maintain accurate systems and data, and identify opportunities to improve the electronic banking experience. Success in this position requires a strong service mindset, communication and problem-solving skills, attention to detail, teamwork, and a willingness to learn and grow. This full-time, in-person position is based at our Central Texas Operations Offices (9369 Tarver Dr, Temple) and offers the opportunity to build expertise across electronic banking systems, technology, customer service, and banking operations.

Requirements

• High school diploma or GED and 2+ years of banking experience or the equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities to perform the job duties of this position.
• 1+ years of customer service experience, preferably in banking or financial services.
• Excellent customer service, communication, phone, and email skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to troubleshoot basic computer, browser, and electronic banking issues.
• Proficiency with computers, email, word processing, spreadsheets, and other business software.
• Strong attention to detail, organization, and time-management skills.
• Ability to work independently and as part of a team.
• Ability to learn and adapt to new systems, technology, processes, and products.
• Sound judgment and decision-making skills.

Nice To Haves

• Four-year degree in business, banking, finance, or related field.
• Experience with electronic banking products, services, and regulations.
• Experience with online banking, mobile banking, Bill Pay, or eStatements.
• Experience working with banking systems and third-party vendors.
• Proficiency with smartphones, tablets, operating systems, and other technology.

Responsibilities

• Provide Electronic Banking expertise and support to Horizon Bank employees and customers, including hardware and software troubleshooting, diagnosis, and resolution.
• Assist personal and business customers by phone with online banking access issues, including account lockouts and password resets.
• Provide guidance to customers on browser compatibility and electronic device requirements to ensure a seamless online banking experience.
• Respond to customer inquiries received through online banking email channels and provide timely, accurate resolution or escalation.
• Review Electronic Banking maintenance reports to verify the accuracy and integrity of online banking registrations and related account information.
• Generate and review Electronic Banking reports and perform routine data maintenance and cleanup, including inactive users, eStatement changes, and removal of closed accounts from Bill Pay.
• Serve as a subject matter expert and go-to resource for Electronic Banking processes, systems, policies, and procedures across the Bank.
• Create, maintain, and update Electronic Banking procedures and documentation as systems, processes, and requirements change.
• Proactively identify opportunities to resolve recurring issues, improve processes, enhance reporting, and strengthen the overall Electronic Banking experience.
• Coordinate with third-party vendors, including Q2, Jack Henry iPay, Fiserv, CSI, and other service providers, as needed to troubleshoot issues, resolve problems, and support Electronic Banking services.
• Deliver a high level of service to customers and co-workers by responding promptly, communicating effectively, and working to exceed expectations.
• Comply with all applicable laws and regulations and the Bank’s policies and procedures.
• Other duties as assigned and/or taken on.

Benefits

• Health coverage options including Medical, Dental, and Vision
• Wellness Program that incentivizes you with premium cost savings
• Employee Assistance Program to help you with life’s challenges
• Basic Group term Life and AD&D to protect you and your family
• The opportunity to become a shareholder of the Bank through our 401k Retirement Plan
• Discounts on Pet Insurance
• Time off policies meant to support your work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED