Electronic Banking Representative

SYNERGY BANK • Cypress Gardens, LA

8d • Onsite

About The Position

Synergy Bank is seeking a detail-oriented, customer-focused Electronic Banking Representative to join our growing Electronic Banking team. This position is ideal for someone who enjoys helping customers, solving problems, working with digital banking technology, and ensuring transactions are processed accurately and securely. Whether you have previous banking experience or are looking to expand your customer service career into the financial services industry, this role offers the opportunity to learn electronic banking operations, fraud prevention, cash management services, ACH processing, and digital banking solutions while building a long-term career with a community bank that values growth and development.

Requirements

• High school diploma or GED.
• Minimum six months of customer service experience.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent verbal and written communication skills.
• Reliable transportation.
• Enjoys helping people and providing exceptional customer experiences.
• Pays close attention to details and can identify discrepancies quickly.
• Comfortable working with technology and learning new systems.
• Can multitask efficiently while speaking with customers and navigating multiple applications.
• Strong problem-solving and analytical skills.
• Remains calm, professional, and customer-focused during challenging situations.
• Works well independently and as part of a team.
• Demonstrates strong ethics, integrity, and confidentiality.

Nice To Haves

• Banking or financial services
• Online or mobile banking support
• ACH (Automated Clearing House) processing
• Fraud monitoring or transaction review
• Treasury Management or Cash Management services
• Call center or telephone customer service
• Banking experience, particularly in digital or electronic banking.
• Experience supporting ACH, electronic payments, or treasury management services.

Responsibilities

• Serve as a trusted resource for customers and bank employees by providing support for online and mobile banking services, electronic payments, fraud monitoring, and treasury management solutions.
• Deliver exceptional customer service through phone, email, and digital communication channels.
• Assist customers with online banking, mobile banking, bill pay, and electronic banking inquiries.
• Support business customers with Cash Management services.
• Review fraud detection alerts and take appropriate action to help protect customer accounts.
• Monitor and maintain daily electronic banking reports.
• Review electronic deposits and related transactions for accuracy and compliance.
• Assist customers with ACH (Automated Clearing House) transactions and electronic funds transfer services.
• Research and resolve account and transaction issues in a timely manner.
• Collaborate with team members on special projects and departmental initiatives.
• Participate in referral and customer relationship programs that help meet customers' financial needs.
• Support Synergy Bank's commitment to community involvement and outstanding service.

Benefits

• Opportunities to expand your knowledge of electronic banking operations, fraud prevention, payments systems, and cash management
• Rewarding career in community banking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED