Electronic Banking Operations Analyst

Peoples Bank • Prestonsburg, KY

1d

About The Position

The Electronic Banking Operations Analyst position will be responsible for or assisting in providing leadership and support to the designated “Product and Service Owners” from the bank’s customer facing staff to ensure effective, efficient and quality delivery of the products via the various electronic delivery channels. This position provides backup for the eBanking Team Lead, as necessary.

Requirements

• Bachelor’s degree in related field
• 2 years of banking experience
• Working knowledge of rules, regulations and laws relating to electronic funds to include consumer protection, data integrity, security and banking supervisory agency.
• Willing to participate in continuing education courses as needed
• Effective organizational skills
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize time sensitive issues.
• Ability to work with a broad range of internal and external business partners in a collaborative environment is essential.
• Bachelor’s Degree in related field
• 2 years of banking experience

Nice To Haves

• Cross train in other areas that impact the eBanking team.

Responsibilities

• Provide support for the Bank’s digital banking applications, by actively problem solving and collaborating with team members.
• Proactively manage Salesforce cases and vendor tickets to make sure issues are resolved within allotted SLA's.
• Perform or assist in the oversight of the performance of online banking and delivery of online bill pay, Zelle, and other consumer money movement.
• Performs daily and weekly tasks as assigned with accuracy and efficiency.
• Assist with monitoring for various types of fraudulent activity and communicate with other departments when needed.
• Research software and make recommendations for new solutions or enhancements to match industry standards.
• Tests system upgrades and enhancements.
• Responsible for working with vendors and product development team to plan and implement.
• Participate in collecting information for internal and external bank audits as needed.
• As time or duties permit, cross train in other areas that impact the eBanking team.
• Perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level