Electronic Banking Coordinator

First National Bank Of Pennsylvania•Hermitage, PA

8d•Onsite

About The Position

The incumbent is primarily responsible for rotating and monitoring the work flow in the specific area and coordinating the workflow for projects assigned to the area. The incumbent acquires knowledge in all Electronic Banking job functions to provide a solid backup due to heavy volumes, backlogs or being short staffed. The incumbent updates procedures and aids supervisor in eliminating banks loss, risk and negative customer service ensuring Bank policies and government regulations are followed within time frames and/or standards established.

Requirements

Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Detail-oriented
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level

Responsibilities

Coordinates and monitors daily work flow, works on special projects and the flows for the special projects assigned in a specific area.
Performs day to day ACH, Wire & SWIFT function activity when short staffed or heavy volume.
Assists supervisor on weekly scheduling of staff for the various functions and identifies and improves procedures and identifies process improvements.
Responds to complex inquiries or refers to the appropriate department or person for resolution.
Resolves unusual processing exceptions and research requests.
Exhibits the necessary follow through with customers or staff.
Shares their problem solving skills with staff to create stronger more knowledgeable employees.
Understand the intricacies of Electronic Banking Automated Clearing House (ACH) , Wire Transfer and SWIFT functions.
Remains updated on rules and regulations that govern the ACH and Wire functions.
Updates department procedures as changes occur and works with various areas to ensure procedures do not conflict with procedures from other business units.
Works closely with Treasury Management on procedures for the Business online clients.
Trains new staff and existing staff on current and new procedures.
Provides input for annual reviews and communicates recurring or serious issues to the supervisor and manager.
Serve as backup supervisor when necessary.
Maintains strong relationships with Treasury Management, International Banking Dept , Fundtech, Mellon Bank, Wells Fargo Bank and other correspondent Banks used for Foreign wires.
Works with Fundtech to resolve any daily software issues, testing and implementation of changes to the software.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.