Electronic Banking Specialist

First Bank & Trust Co.•Duncan, OK

3d•Onsite

About The Position

This position is responsible for assisting with performing the daily administration and support relative to the bank’s electronic banking services to include, Cash Management, Mobile Banking, Online Account Opening and E-Statements.

Requirements

High School diploma or equivalent.
Customer service experience.
Proficient computer skills including Windows applications, MS Office, Word, and Excel, 10 key, typing skills.
Ability to problem solve and multi task.
Demonstrate accuracy in working with detailed data in a deadline-oriented environment.
Ability to maintain a high degree of confidentiality.
Strong verbal and written communication skills.
Strong interpersonal skills: able to work well with a wide range of people.
Strong organizational and time management and analytical skills.
Demonstrate dependability through good attendance and adherence to timelines and schedules.
Strong follow through on projects and deliverables.
Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
Strong sense of customer service.

Nice To Haves

Knowledge of banking and deposit account related rules and regulations preferred.

Responsibilities

Provide internal & external support, to include direct contact with customers, initial set up, review and maintenance for electronic banking services.
Respond to customer inquiries received via Text Concierge, working with other departments as needed to provide the proper feedback.
Process removal of signers from accounts, researching and removing CIF from all electronic banking services as applicable to customer.
Process Mobile Deposit Items, as well as reviewing daily Mobile Deposit Enrollments.
Process new Cash Management accounts, ensure all forms and contracts have been properly filled out and signed.
Monitor, review and adjust Cash Management customer ACH/Wire limits.
Audit originator company debit files for Cash Management.
Process online account opening applications, ensure customers have been notified and accounts properly opened.
Monitor and review Bank to Bank activity, and reports.
Review various reports to assist in detecting potential electronic banking fraud.
Train new FSRs on electronic products offered.
Must be able to meet attendance and punctuality standards.
Effectively work and cooperate with supervisors, co-workers and customers.
Follow the direction of the supervisor.
Perform other duties and projects as required by management.