Electrical Service Technician
About The Position
Rodenhiser is hiring an Electrical Service Technician to diagnose and repair residential electrical systems and help customers make informed, confident decisions about products and services. The role includes completing residential service calls, explaining replacement options for aging or underperforming systems, and supporting customers with financing and maintenance-plan choices. Technicians are expected to deliver accurate, timely service, maintain their work site and truck, and train and mentor apprentices. Rodenhiser describes itself as a family-owned business with in-house training, a team of nearly 100 experienced technicians, and opportunities for career development and advancement.
Requirements
- Hold a Massachusetts Journeyman Electrician License.
- Be competent in using tools and resources related to basic service calls.
- Know electrical codes and proper safety standards.
- Be able to explain technical information to non-technical customers.
- Be able to take timely action to solve problems using established policies and procedures.
- Be able to read and understand policy manuals, safety rules, and procedures.
- Hold a valid driver's license and have a clean driving record.
- Be able to take direction and/or technical instruction.
Nice To Haves
- Engagement in further technical development, such as learning different disciplines and cross-training.
Responsibilities
- Complete residential electrical service calls.
- Build customer rapport and support informed purchasing decisions about appropriate products and services.
- Ask lifestyle questions to troubleshoot system malfunctions.
- Educate customers about financing options and maintenance plans.
- Exceed minimum KPI goals.
- Successfully complete follow-up calls.
- Train and mentor apprentices to support quick, accurate repairs and installations.
- Explain replacement opportunities for aging, inefficient, or underperforming systems.
- Maintain a clean, organized job site and a well-inventoried truck.
Benefits
- In-house hands-on training with state-of-the-art equipment.
- Some field positions may offer flexible hours to accommodate personal and family needs.
- A clear path to advancement and career development.
- A supportive team and leadership that values employees' voices, time, and future.
- Paid vacation and holidays.
- Parental leave.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- AD&D coverage.
- Massachusetts PFML.
- 401(k) match.
- Tuition reimbursement.
- Product discounts.
- Employees may be eligible for bonuses, commissions, or other variable compensation depending on position.
- Team events and activities, including BBQs, holiday parties, softball games, 5Ks, and community service events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
